Service Desk Technician 1 (Contractor)

Global Payments Inc.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Global Payments Inc. is seeking a Service Desk Technician in the Philippines to join the Global Service Desk. You will help install, maintain, and optimize servers and end-user devices, troubleshoot hardware, software, and network issues, and ensure adherence to IT policies.

Entry-level candidates are welcome, with exposure to IT support and MAC/MDM platforms considered a plus. The role involves imaging devices for deployment, configuring access in Active Directory, and supporting LAN services

Qualifications

• Bachelor’s degree in Computer Science, MIS, or related field (or equivalent experience).
• Entry-level candidates welcome; no prior experience required.
• Basic knowledge of IT support, including servers, networks, desktops, or customer support environments is an advantage.

Responsibilities

• Prepare desktops and laptops by imaging devices for deployment and testing.
• Set up and configure hardware and software for new team members.
• Assist with maintaining user objects in Active Directory and manage basic LAN services.

Skills

IT support

Endpoint devices

Troubleshooting

Active Directory

Windows OS

LAN basics

Education

Bachelor's degree in Computer Science/MIS

Tools

MDM platforms

ITIL / ticketing systems

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments.We’relooking for a Service Desk Technician to join ourever-evolvingGlobal Service DeskTeamand help shape the future of global commerce.

Whatyou’llown

• Endpoint Support: Install,maintain, andoptimizeservers and end-user devices (desktops, laptops, MACs, MDM).

• Issue Resolution: Troubleshoot and resolve hardware, software, and network issues to minimize downtime.

• Standards & Optimization: Ensure compliance with policies and best practices while recommending effective software solutions.

Whatyou’llbring

• Education: Bachelor’s degree in Computer Science, Management Information Systems, or a related field (or equivalent experience).

• Experience Level: Entry-level candidates welcome; no prior experiencerequired.

• Technical Exposure: Basic knowledge or prior exposure to IT support, including servers, networks, desktops, or customer support environments is an advantage.

It’sa bonus if you have

• Experience supportingMDM platforms and MAC environments

• Exposure toserver administration and enterprise network troubleshooting

• Familiarity withITIL practices, ticketing systems, or service desk tools

What Part Will You Play?

• Prepares desktops and laptopsbyimaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configuresappropriate hardwareand software for new team members as primary analyst.

• Assistswithmaintainingthe functionality and efficiency of computer and user objects in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.

• Builds and configures infrastructure underpinning LAN services, as directed under supervision.

• Responds to routine technical issues surrounding desktop/laptop hardware (e.g.replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g.basic software corruption), and follows through toappropriate resolution. Delivers replacement equipment, as directed.

• Prepares information on LAN capacity and performance through collection of automated reports and data providingtohigher level analyst for reporting.

• Reviews and updates basic and standard departmental documentation, as directed.

• Assistswith adherence to technology policies and compliance with all security controls, as directed.

• Ensures thatallocatedwork queues are responded to and actioned inan appropriate timescaleseeking support from higher level analysts or managers as needed.

About the team

Our inclusive and global teams win together every day.We’reproud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections –it’sunmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.We’recurious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, andit’sour passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer. Apply now to take your careerglobal.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].