Service Desk Technician 1 Contractor

Global Payments Inc.; Philippines; On-site; PHP 180,000 - 280,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking an entry-level Service Desk Technician to join the Global Service Desk Team. You will support endpoints, troubleshoot hardware and software, and help keep services running smoothly for a large, global customer base.

The role welcomes new graduates; training is provided. You will image devices, configure user accounts, assist with AD, and follow ITIL practices while learning to resolve issues promptly.

Qualifications

• Bachelor’s degree in Computer Science, MIS, or related field.
• Entry-level role; no prior experience required.
• Basic knowledge of IT support, servers, networks, desktops, or customer support environments is an advantage.

Responsibilities

• Prepare desktops and laptops by imaging devices and testing for proper operation.
• Set up and configure hardware and software for new team members as primary analyst.
• Assist with Active Directory user management and LAN service access.
• Respond to routine desktop/laptop hardware and software issues and resolve them.
• Generate LAN capacity and performance reports for higher level analysts.
• Update departmental documentation and maintain security controls.

Skills

IT support basics

Server administration

Desktop hardware

MAC support

Networking basics

Active Directory

MDM platforms

ITIL practices

Education

Bachelor’s degree in Computer Science, MIS, or related field

Tools

Active Directory

MDM platforms

Ticketing systems/ITIL

Job description

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments. We’re looking for a Service Desk Technician to join our ever-evolving Global Service Desk Team and help shape the future of global commerce.

What you’ll own

• Endpoint Support: Install, maintain, and optimize servers and end-user devices (desktops, laptops, MACs, MDM).

• Issue Resolution: Troubleshoot and resolve hardware, software, and network issues to minimize downtime.

• Standards & Optimization: Ensure compliance with policies and best practices while recommending effective software solutions.

What you’ll bring

• Education: Bachelor’s degree in Computer Science, Management Information Systems, or a related field (or equivalent experience).

• Experience Level: Entry-level candidates welcome; no prior experience required.

• Technical Exposure: Basic knowledge or prior exposure to IT support, including servers, networks, desktops, or customer support environments is an advantage.

It’s a bonus if you have

• Experience supporting MDM platforms and MAC environments

• Exposure to server administration and enterprise network troubleshooting

• Familiarity with ITIL practices, ticketing systems, or service desk tools

What Part Will You Play?

• Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst.

• Assists with maintaining the functionality and efficiency of computer and user objects in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.

• Builds and configures infrastructure underpinning LAN services, as directed under supervision.

• Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, as directed.

• Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting.

• Reviews and updates basic and standard departmental documentation, as directed.

• Assists with adherence to technology policies and compliance with all security controls, as directed.

• Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].