Service Desk Specialist

We Support Incorporated; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

We Support Incorporated in the Philippines is seeking a capable helpdesk professional to join our tech support team. The role requires baseline IT knowledge and strong customer service skills to resolve issues efficiently on a first-contact basis.

Work locations include Globe Pioneer Mandaluyong or BGC Taguig, and candidates must be amenable to working at either site. A degree in IT/CS or equivalent and at least 1 year in a technical helpdesk role are preferred.

Qualifications

• Associates degree in Computer Science or Bachelor's degree in IT, CS or equivalent.
• At least 1-year experience in a technical helpdesk role.

Skills

Problem resolution

Communication skills

Customer service

Interpersonal skills

Organizational skills

Teamwork

Ability to work under SLA pressure

Education

Associates Degree in Computer Science

Bachelor’s Degree in IT / CS or equivalent

Job description

Education

Associates Degree in Computer Science or Bachelor’s Degree in IT, Computer Science or equivalent.

Related Work Experience

At least 1-year experience in a technical helpdesk role

Work Location

Work location might be on Globe Pioneer Mandaluyong or BGC Taguig (Tentative). Please ensure that the candidate is amenable to work either on Mandaluyong or BGC.

Knowledge

• Basic system and network configuration
• Familiarity with the ticketing system.
• Knowledgeable in basic SQL and Unix commands.

Skills

• Sound problem resolution, judgment, and decision-making.
• Above average communication skills and telephone manner
• Excellent customer service
• Strong interpersonal and organizational skills
• Able to work independently and in a team environment
• Must be adept to work in a fast-paced environment with tight SLAs