Service Desk Manager, Financial & Wealth (CX Lead)
Gratitude Philippines
14 days+
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Benefits offered by this job
Job summary
A leading financial services firm seeks a CSD Manager in Quezon City. The ideal candidate will enhance operational excellence and client experience in the Contact Centre through data-driven strategies and strong leadership. Responsibilities include managing service delivery, leading process improvements, and collaborating with various teams. Candidates should have at least 5 years in financial services with a focus on client services and contact centre operations. A Bachelor's degree in Finance or a related field is preferred. This role offers full-time employment with competitive compensation.
Qualifications
- Minimum 5 years of experience in financial services.
- Experience in contact centre leadership is required.
- Proven track record of meeting performance targets.
Responsibilities
- Manage overall service delivery to achieve performance targets.
- Lead initiatives to improve Contact Centre processes.
- Develop and report on service improvement projects.
Skills
Client-focused
Data-driven decision-making
Service delivery expertise
Excellent communication skills
Microsoft Excel proficiency
Education
Bachelor’s degree in Finance, Economics, Business Administration
Tools
Salesforce
Job description
A leading financial services firm seeks a CSD Manager in Quezon City. The ideal candidate will enhance operational excellence and client experience in the Contact Centre through data-driven strategies and strong leadership. Responsibilities include managing service delivery, leading process improvements, and collaborating with various teams. Candidates should have at least 5 years in financial services with a focus on client services and contact centre operations. A Bachelor's degree in Finance or a related field is preferred. This role offers full-time employment with competitive compensation.
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