Service Desk Manager, Financial & Wealth (CX Lead)

Gratitude Philippines; Quezon City; Presencial; PHP 781.200 - 1.004.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Descripción de la vacante

A leading financial services firm seeks a CSD Manager in Quezon City. The ideal candidate will enhance operational excellence and client experience in the Contact Centre through data-driven strategies and strong leadership. Responsibilities include managing service delivery, leading process improvements, and collaborating with various teams. Candidates should have at least 5 years in financial services with a focus on client services and contact centre operations. A Bachelor's degree in Finance or a related field is preferred. This role offers full-time employment with competitive compensation.

Formación

• Minimum 5 years of experience in financial services.
• Experience in contact centre leadership is required.
• Proven track record of meeting performance targets.

Responsabilidades

• Manage overall service delivery to achieve performance targets.
• Lead initiatives to improve Contact Centre processes.
• Develop and report on service improvement projects.

Conocimientos

Client-focused

Data-driven decision-making

Service delivery expertise

Excellent communication skills

Microsoft Excel proficiency

Educación

Bachelor’s degree in Finance, Economics, Business Administration

Herramientas

Salesforce

Descripción del empleo

A leading financial services firm seeks a CSD Manager in Quezon City. The ideal candidate will enhance operational excellence and client experience in the Contact Centre through data-driven strategies and strong leadership. Responsibilities include managing service delivery, leading process improvements, and collaborating with various teams. Candidates should have at least 5 years in financial services with a focus on client services and contact centre operations. A Bachelor's degree in Finance or a related field is preferred. This role offers full-time employment with competitive compensation.