Customer Experience & Service Delivery Manager (Equity & Bonus)

Recruitify_HR; Taguig; Sur place; PHP 781 200 - 1 004 400; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Performance Bonus

Health Insurance (HMO)

Résumé du poste

A recruitment firm is seeking a CSD Manager to lead operational excellence within the Contact Centre. The ideal candidate will have a strong background in financial services, emphasizing client-focused strategies and data analytics to improve service delivery. Candidates should have at least 5 years of experience and proven skills in team leadership, technology implementation, and customer feedback interpretation, ensuring optimal service experiences.

Qualifications

• Minimum 5 years of experience in financial services.
• At least 2–3 years in client services, contact centres, or banking environments.
• Experience in service delivery management with track record of managing KPIs.

Responsabilités

• Lead business process improvement initiatives in the Contact Centre.
• Drive exceptional service experiences through data-driven decision-making.
• Collaborate cross-functionally to enhance customer experience.

Connaissances

Customer Service Problem Solving

Team Player

Account Management

Strong Work Ethic

Technical Skills

Organizational Skills

People Skills

Interpersonal Skills

Formation

Bachelor’s degree in Finance, Economics, Business Administration, or a relevant discipline

Outils

Salesforce

Microsoft Excel

Description du poste

A recruitment firm is seeking a CSD Manager to lead operational excellence within the Contact Centre. The ideal candidate will have a strong background in financial services, emphasizing client-focused strategies and data analytics to improve service delivery. Candidates should have at least 5 years of experience and proven skills in team leadership, technology implementation, and customer feedback interpretation, ensuring optimal service experiences.