Customer Experience & Service Delivery Manager (Equity & Bonus)

Recruitify_HR; Taguig; On-site; PHP 781,200 - 1,004,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Insurance (HMO)

Job summary

A recruitment firm is seeking a CSD Manager to lead operational excellence within the Contact Centre. The ideal candidate will have a strong background in financial services, emphasizing client-focused strategies and data analytics to improve service delivery. Candidates should have at least 5 years of experience and proven skills in team leadership, technology implementation, and customer feedback interpretation, ensuring optimal service experiences.

Qualifications

• Minimum 5 years of experience in financial services.
• At least 2–3 years in client services, contact centres, or banking environments.
• Experience in service delivery management with track record of managing KPIs.

Responsibilities

• Lead business process improvement initiatives in the Contact Centre.
• Drive exceptional service experiences through data-driven decision-making.
• Collaborate cross-functionally to enhance customer experience.

Skills

Customer Service Problem Solving

Team Player

Account Management

Strong Work Ethic

Technical Skills

Organizational Skills

People Skills

Interpersonal Skills

Education

Bachelor’s degree in Finance, Economics, Business Administration, or a relevant discipline

Tools

Salesforce

Microsoft Excel

Job description

A recruitment firm is seeking a CSD Manager to lead operational excellence within the Contact Centre. The ideal candidate will have a strong background in financial services, emphasizing client-focused strategies and data analytics to improve service delivery. Candidates should have at least 5 years of experience and proven skills in team leadership, technology implementation, and customer feedback interpretation, ensuring optimal service experiences.