Service Desk Dispatch Coordinator Ph

Excis Compliance; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Excis Compliance is seeking a Dispatch Coordinator to join the Philippines team in Quezon City. You will manage service requests, coordinate support activities, and ensure timely ticket resolution while maintaining SLA compliance.

The role requires on-site work on a 24/7 shifting schedule, including weekends and holidays when required, with English proficiency and IT fundamentals. Join a global IT support leader with 190+ countries and thousands of engineers.

Qualifications

• Proven experience in IT Support, Service Desk, Technical Support, or Dispatch Coordination.
• Excellent written and verbal communication skills.
• Intermediate understanding of IT Service Level Agreements (SLAs) and service metrics.
• Working knowledge of IT hardware, software applications, networking fundamentals, and ticketing systems.
• Strong organizational skills with the ability to multitask and work independently.
• Willing to work onsite on a 24/7 shifting schedule, including weekends and holidays when required.

Responsibilities

• Respond to, create, monitor, and manage helpdesk tickets through to resolution.
• Prioritize and dispatch requests in accordance with established SLAs and business priorities.
• Maintain accurate and up-to-date ticket information within the service management system.
• Coordinate with internal teams and third-party vendors to ensure timely service delivery.
• Support Service Delivery Managers, Project Coordinators, and Team Leads in achieving high levels of customer satisfaction.
• Collect and maintain completed Site Visit Reports (Pre- and Post-Service).
• Perform other duties as assigned.

Skills

IT Support

Service Desk

Dispatch Coordination

Customer Communication

Ticketing Systems

SLA Knowledge

Tools

ServiceNow

Job description

Service Desk Dispatch Coordinator PH

Company: Excis Compliance

Job Type: Full Time Quezon City, Philippines

Excis is a global IT support leader driven by innovation and collaboration. We are looking for a highly organized and customer-focused Dispatch Coordinator to join our Philippines team. In this role, you will manage service requests, coordinate support activities, and ensure timely ticket resolution while maintaining Service Level Agreement (SLA) compliance.

Our Global Reach

• Supporting clients in 190+ countries
• Network of 6,000+ Engineers
• Trusted by 200+ Enterprise Clients

Key Responsibilities

• Respond to, create, monitor, and manage helpdesk tickets through to resolution.
• Prioritize and dispatch requests in accordance with established SLAs and business priorities.
• Maintain accurate and up-to-date ticket information within the service management system.
• Coordinate with internal teams and third-party vendors to ensure timely service delivery.
• Support Service Delivery Managers, Project Coordinators, and Team Leads in achieving high levels of customer satisfaction.
• Collect and maintain completed Site Visit Reports (Pre- and Post-Service).
• Perform other duties as assigned.

Qualifications

• Proven experience in IT Support, Service Desk, Technical Support, or Dispatch Coordination.
• Excellent written and verbal communication skills.
• Intermediate understanding of IT Service Level Agreements (SLAs) and service metrics.
• Working knowledge of IT hardware, software applications, networking fundamentals, and ticketing systems.
• Strong organizational skills with the ability to multitask and work independently.
• Willing to work onsite on a 24/7 shifting schedule, including weekends and holidays when required.

Language Requirement

• English proficiency: C1

Benefits

Why Join Us: At Excis, your coordination skills directly impact IT operations, SLA performance, and customer satisfaction. Enjoy professional growth, continuous training, and collaboration with enterprise tools like ServiceNow. Work with modern systems in a global operation serving 190+ countries. Thrive in a 24/7 onsite environment and gain experience in a fast-paced, supportive team.