Service Desk Data Engineer: Automate & Deliver Insights

Bridgit; Metro Manila; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

HMO coverage from day one

13th month pay

15 days vacation leave

15 days sick leave

Job summary

Bridgit is seeking a Service Desk Data Engineer to be the main interface for business data requests, bridging complex needs with efficient data delivery. You will become the go-to expert for urgent inquiries, transforming manual processes into scalable, automated reports and fostering a self-service data culture.

You will prioritize requests via JIRA Service Desk, perform deep-dive data investigations, ensure quality governance, and build data models with performance-focused SQL and pipelines.

Qualifications

• Strong proficiency in SQL and Python for data processing and transformation.
• Experience with cloud data platforms, specifically AWS and Databricks.
• Proficiency with Git for version control and CI/CD processes.
• Exceptional communication and stakeholder collaboration skills with a focus on requirement translation.

Responsibilities

• Prioritise, manage, and fulfill incoming data requests via JIRA Service Desk to ensure timely support for business stakeholders.
• Conduct deep-dive data investigation within source system databases to locate required datasets and identify optimal columns for extraction and transformation.
• Uphold rigorous quality and governance standards by managing a delivery lifecycle where every request undergoes peer review and formal sign-off before release.
• Perform trend analysis on service desk requests to identify patterns and proactively design automated reports that reduce future ad-hoc traffic.
• Execute strategic development tasks, including building new data models, analytical insights, and reporting frameworks when not managing service desk flow.
• Maintain technical excellence through high-performance SQL queries and data pipelines using modular code design and version control (Git).

Skills

SQL

Python

Git

Stakeholder communication

Tools

AWS

Databricks

Job description

Bridgit is seeking a Service Desk Data Engineer to be the main interface for business data requests, bridging complex needs with efficient data delivery. You will become the go-to expert for urgent inquiries, transforming manual processes into scalable, automated reports and fostering a self-service data culture.

You will prioritize requests via JIRA Service Desk, perform deep-dive data investigations, ensure quality governance, and build data models with performance-focused SQL and pipelines.