SERVICE DESIGNER

Metrobank; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metrobank is seeking a Service Designer to deliver useful products and great experiences for customers. You will translate customer needs into visual concepts and prototypes, supporting experiments and iterations across teams.

You will partner with Product Managers to influence design, document decisions, and advocate for customer-centric approaches while ensuring alignment and excitement across the organization.

Responsibilities

• Problem solve with BU stakeholders
• Advocate for and be the voice of our customer in our product development process; use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences
• Partner with Product Managers to influence product design and express / own the experience strategy. Collaborate and create visual design and strategy for prototyping and pilot efforts
• Translate customer needs and business requirements into lo- or hi-fi visual concepts and interaction prototypes to be used in experiments, user testing, and iterations
• Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend
• Performs other duties as may be assigned from time to time.
• Serve as change agent by introducing best practices of P11 to enterprise.

Job description

The Service Designer will be responsible for delivering useful products and great experiences to our customers. He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience. Through rich and engaging visualizations of the customer experiences, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen.

Specific Duties & Responsibilities

• Problem solve with BU stakeholders
• Advocate for and be the voice of our customer in our product development process; use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences
• Partner with Product Managers to influence product design and express / own the experience strategy. Collaborate and create visual design and strategy for prototyping and pilot efforts
• Translate customer needs and business requirements into [lo- or hi-fi] visual concepts and interaction prototypes to be used in experiments, user testing, and iterations
• Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend
• Performs other duties as may be assigned from time to time.
• Serve as change agent by introducing best practices of P11 to enterprise.