Service Delivery Support

Allianz Partners; Makati; On-site; PHP 400,000 - 650,000; Full time

Job summary

Allianz Partners Health is seeking a Service Delivery Support in Makati to maintain relationships with outsourcing partners and ensure effective service delivery for the assigned account. The role reports to the Service Delivery Manager in Operations Transformation & Support.

Responsibilities include coordinating with TPPs, identifying root causes, documenting scorecards, and leading meetings to drive swift issue resolution and improved member experience.

Qualifications

• 4+ years of service delivery experience or account management in a multinational environment.
• Experience in project management and/or data analytics is advantageous.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Maintain and support the assigned account and manage relationships with outsourcing partners for Allianz Partners Health.
• Identify root causes and drive mitigation plans to enhance service delivery.
• Document and maintain TPP information (scorecards) and communicate to stakeholders.
• Lead TPP meetings and participate in business reviews to provide feedback.
• Support issue resolution and drive improvements in member experience.

Skills

Service delivery

Account management

Data analytics

Team collaboration

Tools

MS Office

Job description

Job Overview

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Support will maintain, support and act as the main point of contact for an assigned account by building and managing successful relationships with outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

Job Overview

Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Support will maintain, support and act as the main point of contact for an assigned account by building and managing successful relationships with outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health.

Responsibilities

Responsibilities will include, but are not limited to, the following:

Managing our Third Party Partners (TPP)

• Assist in managing and developing end to end service delivery considering related TPP service issues
• Identify root causes and push for mitigation plans to enhance the service delivery
• Understand and maintain very good knowledge of TPP capabilities and limitations to anticipate needs and challenges
• Document and maintain all relevant information pertaining to TPP (scorecards)
• Communicate relevant information to key stakeholders to facilitate decision making
• Lead and support any TPP meetings/calls
• Participate to TPP business review to give relevant feedback

Members Experience

• Recognized as the go-to person internally on the assigned account
• Drive easy, quick and high quality interactions with all touchpoints
• Drive escalation resolution in a swift and member centric manner
• Maintain and review the account escalation log up to date with constructive feedback
• Participate to functional huddles and support any effort on issue resolution
• Review the members experience and identify any possible operational areas for improvement

Requirements

• Preferably 4 years+ of optimal Service Delivery experience or account management role
• Experience in a multinational environment, producing update within tight deadlines
• Experience in project management and/or data analytics are an advantage
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
• Comfortable working with numbers

Behavioral Competencies

• A customer-focused individual with great interpersonal and communicative skills
• Attention to detail and problem-solving skills
• Strive for excellent member’s experience
• Developed interpersonal and communication skills (verbal and written)
• Attention to detail
• Great team player with ability to influence others, self-starter and able to work autonomously
• Experience with AI-driven adaptive learning technologies and data analysis for personalized training.
• Proficiency in using AI tools for content recommendation, automated assessment, and feedback.

99215 | Operations | Professional | n.a. | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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