Provider Queries Officer

Allianz PNB Life Insurance, Inc. (formerly PNB Life Insurance Inc.); Makati; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid Work Set-up after 6 months of就业

Job summary

Allianz PNB Life Insurance, Inc. is seeking a provider claims support specialist to drive process improvements in the providers and TPA space. The role requires hospital billing experience, strong Excel skills, and the ability to present data to a global audience.

You will ensure accurate responses, maintain SLAs, and help optimize the provider experience through ongoing improvements. A Bachelor’s degree and team-oriented, proactive work style are essential.

Qualifications

• Bachelor's degree is required.
• 1–2 years hospital billing experience is a plus.
• Experience with AI-driven adaptive learning technologies and data analysis is a plus.

Responsibilities

• Manage Provider Claims queries and ensure excellent service quality.
• Adhere to internal procedures, client agreements, and regulatory standards.
• Own queries from start to finish and minimize rework.
• Provide clear, professional responses and transfer information as needed.
• Escalate complex invoices and investigate discrepancies.
• Document and categorize all queries in Salesforce.
• Support the Provider Services Department and team targets.
• Handle ad hoc duties as required.

Skills

Microsoft Excel

Data reporting

Communication

Team collaboration

Self-motivation

AI tools usage

Hospital billing experience

Time management

Education

Bachelor's degree

Tools

Salesforce

Job description

BENEFITS/PERKS

• Competitive Salary
• 13th and 14th month guaranteed
• Performance Incentive Plan / Yearly Bonus
• Retirement Program and Group Life Insurance
• Hybrid Work Set-up after 6 months of employment

JOB DETAILS / ROLE PURPOSE

Provide technical expertise and support to provider claims area by driving process improvements for providers, TPAs and internal processes. The ability to summarise a situation or problem and suggest solutions. Experience in hospital billing/reconciliation required in order to assist with complex reconciliations

KEY RESPONSIBILITIES

Key responsibilities will include, but are not limited to, the following:

• Manage Provider Claims queries through system ensuring a best in class customer service and quality experience is delivered to providers
• Adherence to internal procedures and guidelines, client service agreements and compliance & regulatory standards
• Take ownership of each provider query ensuring all aspects of the query are answered right first time, eliminating rework and increased customer effort
• Provide clear, concise and accurate responses in a professional manner, including internal and external information transfer
• Provide direction, next steps and clear expectations to providers where a query involves further investigation or requires further information
• Contribute to the team and department SLA ensuring query and reconciliation cases are managed efficiently and effectively Ensure priority groups and contractual SLAs are achieved
• Exhibit a proactive approach to Providers, ensuring an ongoing focus on enhancing the Provider experience through process improvements and simplification
• Ensure accurate recording and Categorisation of all queries in Salesforce
• Escalate and investigate invoices submitted outside of the Provider's schedule of fees
• Identify and elevate any Provider misrepresentation of Invoices on behalf of AWC Members
• Provide support and guidance to the Provider Services Department as required
• Support department and colleagues to ensure overall business targets are achieved
• Other Ad hoc duties as required

KEY REQUIREMENTS

• Minimum 1-2 years of hospital billing experience is a plus
• Medical Claims Processing experience is a plus but not required
• Strong Knowledge of Microsoft Excel
• Capable of generating reports and presenting data to a global audience
• Customer focused
• Strong communication (verbal & written)
• Ability to work effectively within a team environment & on own initiative
• Honesty and Integrity
• Ability to work under pressure
• Ability to prioritise workload and manage time effectively
• Highly motivated and proactive
• Ability to motivate other
• Bachelor's degree is required for this position
• Experience with AI-driven adaptive learning technologies and data analysis for personalized training.
• Proficiency in using AI tools for content recommendation, automated assessment, and feedback.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.