Service Delivery Specialist - Vigan

Philip Morris International; Vigan; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

null

Job summary

Philip Morris International is seeking a data-driven professional to manage inventory, warehouse operations, and logistics in a global organization. You will oversee receiving, storage, dispatch, and distribution, while ensuring system accuracy in SAP and supporting audits.

The role emphasizes data analysis, KPI reporting, and cross-functional collaboration with Sales, Commercial, and Customer Service teams to meet service levels.

Qualifications

• Experience in end-to-end inventory and warehouse management.
• Proven ability to reconcile records and resolve variances.
• Strong data analysis, reporting, and process improvement mindset.

Responsibilities

• Monitor inventory accuracy and stock availability.
• Oversee receiving, storage, and dispatch of materials and finished goods.
• Coordinate transportation and delivery schedules.
• Ensure timely posting and resolution of system transactions in SAP.
• Maintain accurate operational records and support audits.
• Address customer delivery and inventory concerns with cross-functional teams.
• Prepare operational reports and KPI dashboards.
• Identify and implement process improvements for efficiency.

Skills

Inventory management

Warehouse management

Data analysis

Stakeholder management

Compliance

Problem solving

Communication

Continuous improvement

Excel

Tools

SAP/ERP Knowledge

Job description

• Order Fulfillment Rate

Be Part of a Revolutionary Change

At PMI, we're building a smoke-free future through innovation and transformation. Join us and make a meaningful impact while growing your career in a global organization.

Key Responsibilities

• Inventory Management
  • Monitor inventory accuracy and stock availability.
  • Reconcile physical inventory with system records.
  • Investigate and resolve inventory variances.
  • Support cycle counts and annual physical inventory activities.
• Warehouse Operations
  • Oversee receiving, storage, and dispatch of materials and finished goods.
  • Ensure compliance with warehouse procedures, safety, and security standards.
  • Maintain accurate documentation of warehouse transactions.
• Distribution & Logistics
  • Coordinate transportation and delivery schedules.
  • Monitor delivery performance and service levels.
  • Resolve delivery-related issues promptly.
  • Collaborate with transport providers and commercial teams.
• Systems & Transaction Processing
  • Ensure timely and accurate transaction posting in SAP and other systems.
  • Monitor and resolve pending or system-related issues.
  • Validate operational reports and reconciliations.
  • Maintain data accuracy and integrity.
• Compliance & Controls
  • Ensure adherence to company policies and procedures.
  • Perform routine control activities.
  • Support internal and external audits.
  • Maintain accurate operational records.
• Customer Service Support
  • Address customer delivery and inventory concerns.
  • Coordinate with Sales, Commercial, and Customer Service teams.
  • Ensure agreed service levels are achieved.
  • Build strong relationships with stakeholders.
• Performance Monitoring
  • Prepare operational reports and dashboards.
  • Track key KPIs, including:
    • Inventory Accuracy
    • Delivery Compliance
    • Order Fulfillment Rate
    • Warehouse Productivity
    • Transport Performance
    • Service Level Achievement
  • Recommend corrective and preventive actions.
• Continuous Improvement
  • Identify and implement process improvements.
  • Support operational excellence initiatives.
  • Drive efficiency, cost savings, and service enhancements.
• Required Competencies
  • Inventory and Warehouse Management
  • SAP/ERP Knowledge
  • Data Analysis and Reporting
  • Problem Solving and Root Cause Analysis
  • Stakeholder Management
  • Compliance and Internal Controls
  • Communication and Coordination
  • Continuous Improvement Mindset
• Technical Skills
  • Proficiency in Microsoft Excel
  • Ability to identify and analyze variances in reports and data
  • Experience updating and improving reporting templates
  • Strong data analysis skills
  • Inventory management and audit experience

What We Offer

• Career growth opportunities within a global organization
• An inclusive and diverse workplace culture
• Continuous learning and development programs
• The opportunity to contribute to PMI's smoke-free future and positive societal impact

31881