Service delivery/Care Coordinator

Hunt St Pty Ltd; Philippines; Remote; PHP 705,000 - 844,000; Part time

Job summary

Hunt St Pty Ltd is seeking Philippines-based candidates for a Service Delivery / Care Coordinator role. This is a 100% remote engagement with the client as an independent contractor, offering AUD 1,600 per month and AU business hours alignment (approx.

9 AM–5 PM, Mon–Fri). You will coordinate home care services, serve as the primary contact for clients and caregivers, match needs with suitable staff, and maintain up-to-date records and care plans.

Qualifications

• Experience in care coordination, service delivery, scheduling, or admin in aged care, disability, or community services.
• Strong computer skills with willingness to learn; training provided.
• Excellent organizational and time management with ability to multitask.
• Client-focused communication and interpersonal skills.
• Proficiency with scheduling software, CRM systems, and Microsoft Office.
• Attention to detail and documentation management.
• Ability to work independently while collaborating with a wider team.
• Knowledge of care compliance standards and client confidentiality.
• Empathetic and professional in client and caregiver interactions.
• Problem-solving mindset and proactive approach.
• Passion for improving lives through quality service delivery.

Responsibilities

• Coordinate scheduling and delivery of home care services per care plans.
• Be primary point of contact for clients, families, and support workers.
• Match clients with suitable caregivers and update schedules.
• Manage service delivery coordination and rostering.
• Perform data entry and data compliance checks.
• Support content updates and marketing tasks as directed.
• Follow up on client feedback and resolve service concerns.
• Maintain accurate client records and care plans.
• Ensure compliance with service standards, safety protocols, regulations.
• Provide updates on invoices and accounts receivable as required.
• Assist onboarding of new caregivers and staff.
• Support internal reporting and compliance for service improvement.
• Identify opportunities to improve operational efficiency and client satisfaction.
• Perform other duties as directed by supervisor or director.

Skills

Care coordination

Scheduling

CRM proficiency

Microsoft Office

Communication

Data accuracy

Independent contractor

Job description

Looking for Philippines-based candidates

Job Role: Service delivery/ Care coordinator

Compensation: $1,600 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: A dedicated home care provider driven by the belief that every individual deserves compassionate, reliable, and personalized support in the comfort of their own home. Our team works closely with clients, families, and care professionals to design care solutions that promote independence, dignity, and overall well-being.

Role Overview: We are looking for a compassionate, detail-oriented Service Delivery / Care Coordinator to oversee the coordination of care services for clients receiving in-home and community-based support. The role ensures that clients receive high-quality, person-centered care while maintaining smooth communication between clients, caregivers, and internal teams.

Key Responsibilities:

• Coordinate the scheduling and delivery of home care services in line with client care plans.
• Serve as the primary point of contact for clients, their families, and support workers.
• Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed.
• Manage service delivery coordination and rostering to maintain efficient operations.
• Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records.
• Support content updates and marketing tasks as directed.
• Follow up on client feedback and assist in resolving any service-related concerns.
• Maintain accurate and up-to-date client records, care plans, and documentation.
• Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations.
• Provide updates on invoice and accounts receivable as required.
• Assist in the onboarding and orientation of new caregivers and staff.
• Support internal reporting, documentation, and compliance efforts for service improvement.
• Identify opportunities to improve operational efficiency and enhance client satisfaction.
• Perform any other duties as directed by the supervisor or director.

Required Skills and Qualifications:

• Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector.
• Strong computer skills and a willingness to learn, with training provided for the right candidate.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a client-focused approach.
• Proficiency in using scheduling software, CRM systems, and Microsoft Office tools.
• High attention to detail, accuracy, and documentation management.
• Ability to work independently while collaborating with a wider support team.
• Knowledge of care compliance standards and understanding of client confidentiality requirements.
• Empathetic and professional attitude when working with clients and caregivers.
• Problem-solving mindset with a proactive approach to challenges.
• A genuine passion for improving the lives of others through quality service delivery.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as "Independent Contractor")