Service Crew (Coffee Refiller) - Makati

Topserve Service Solutions, Inc.; Parañaque; On-site; PHP 223,200 - 312,480; Full time

Job summary

A customer service solutions company in Metro Manila is seeking individuals for service and customer support roles. Responsibilities include managing vending machine operations, providing onsite customer service, and ensuring timely workflows. Candidates should be high school graduates or college level, with or without experience. A willingness to work on shifting schedules is essential.

Qualifications

• Must have the ability to provide service and customer support.
• Experience in similar roles is a plus, but not required.
• Willingness to work on a shifting schedule is necessary.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage maintenance of vending machines on-site.
• Oversee daily operations and report issues regularly.

Skills

Customer service skills

Technical problem-solving

Time management

Education

High school graduate or college level

Job description

Responsibilities

• Provide service and customer support during field visits or dispatches
• Follow scheduled workflows and ensure timely service
• Manage maintenance and uptime of vending machines on-site
• Oversee daily operations, including
  • Inventory of goods
  • Sales reporting
  • Documentation of endorsements and customer suggestions
  • Summary of daily activities
  • Accurate reporting of daily issues
• Diagnose basic technical problems and identify appropriate solutions
• Follow all company protocols and procedures
• Collaborate with other teams and share updates regularly
• Communicate with customers to gather feedback on products
• Build and maintain positive relationships with site customers
• Maintain professionalism and take responsibility for attendance
• Report site issues and concerns to the Team Lead at least three times per week
• Must be comfortable working in a shifting schedule

Qualifications

• High school graduate or college level
• With or without related experience (crew, refiller, or similar roles)
• Willing to work on shifting and roving schedule
• Must have complete and readily available requirements
• Can start ASAP