Service Coordinator

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Country-specific programs

Job summary

Schneider Electric is seeking a Senior Assistant I to bridge customer orders and on‑time service delivery within our Service Order Management team. You will enter and book orders in ERP, validate installations and billing, and monitor data flow to CRM and finance systems with attention to data accuracy.

Collaborating with sales, logistics, and service colleagues, you will resolve order issues, manage multiple priorities, and support ongoing improvements while upholding our IMPACT values of

Qualifications

• Exceptional attention to detail and a commitment to maintaining high data quality standards.
• Proactive problem-solver who knows when to escape and when to take initiative.
• Ability to juggle multiple priorities and meet deadlines with minimal supervision.
• Collaborative mindset with a focus on supporting team success and operational excellence.

Responsibilities

• Enter and book service orders and contracts in ERP systems with precision and attention to detail.
• Validate product installations, billing accounts, pricing, and service entitlements to ensure order accuracy.
• Monitor data flow to CRM and billing systems while applying financial rules and tracking gross margins.
• Partner with sales and logistics teams to resolve order issues and support on‑time service delivery.

Skills

Adaptability

Collaboration

Communication

Contract management

CRM tools

ERP systems

Customer orientation

Job description

Join our Service Order Management team as a Senior Assistant I and become the essential connection between customer orders and flawless service delivery. If you thrive on accuracy, collaboration, and keeping operations running smoothly, this role is for you.

What will you do

• Enter and book service orders and contracts in ERP systems with precision and attention to detail
• Validate product installations, billing accounts, pricing, and service entitlements to ensure order accuracy
• Monitor data flow to CRM and billing systems while applying financial rules and tracking gross margins
• Partner with sales and logistics teams to resolve order issues and support on‑time service delivery

What are the key skills we are looking for

• Adaptability — foundational level; adjusting to changing priorities and order requirements in a fast-paced environment
• Collaboration — developing level; coordinating effectively across sales, logistics, and service teams
• Communication — developing level; liaising with stakeholders to clarify order details and resolve issues
• Contract management — developing level; administering service contracts and ensuring compliance with terms
• CRM tools — developing level; managing customer data and tracking service order status
• ERP systems — developing level; entering and validating orders to maintain data integrity
• Customer orientation — developing level; ensuring order accuracy to support exceptional service delivery

What qualifications will make you successful

• Exceptional attention to detail and a commitment to maintaining high data quality standards
• Proactive problem‑solver who knows when to escape and when to take initiative
• Ability to juggle multiple priorities and meet deadlines with minimal supervision
• Collaborative mindset with a focus on supporting team success and operational excellence

What's in it for me

• Be a key player in delivering seamless service experiences that delight customers
• Develop your skills across ERP systems, contract management, and cross‑functional collaboration
• Join a team that values precision, teamwork, and continuous learning
• Grow your career in a dynamic environment with opportunities for advancement

Ready to make an impact where accuracy meets action We'd love to hear from you!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits— it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.