Service Associate

Private Advertiser; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Private Advertiser in Cebu City is seeking a polished hospitality professional for a fine dining role focused on guest care and Japanese dining excellence.

You will welcome guests, present menus, coordinate with kitchen, and ensure flawless service while maintaining UMISHO standards, grooming, and confidentiality.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel and Restaurant Management, Culinary Arts, or a related field is preferred.
• 1–2 years of experience in fine dining, luxury hotels, premium restaurants, or high-end Japanese restaurants is an advantage.
• Knowledge of Japanese language or basic Japanese service expressions is an advantage.

Responsibilities

• Welcome guests warmly and professionally, creating a refined first impression.
• Provide attentive and personalized service throughout the guest journey.
• Demonstrate knowledge of Japanese cuisine, ingredients, preparation methods, beverages, and dining traditions.
• Present and explain menu items, chef recommendations, seasonal offerings, and specialties with confidence and accuracy.
• Take guest orders accurately while considering preferences, dietary restrictions, allergies, and special requests.
• Coordinate with the kitchen, bar, and other restaurant teams to ensure proper timing and flow of service.
• Serve food and beverages following fine-dining standards and presentation techniques.
• Monitor guests and anticipate needs without disruption to the experience.
• Maintain tables and dining area to UMISHO standards and ensure cleanliness and organization.
• Assist with special occasions, VIP guests, and private dining as required.
• Process orders, bills, and payments accurately while maintaining confidentiality.

Skills

Verbal communication

Interpersonal skills

Attention to detail

Professionalism

Education

Bachelor's degree or diploma in Hospitality Management or related field

Job description

Job Responsibilities:

• Welcome and acknowledge guests warmly and professionally, creating a refined and personalized first impression.

• Provide attentive, discreet, and highly personalized service throughout the guest journey.

• Assist guests with seating, menus, and other dining requirements.

• Demonstrate excellent knowledge of Japanese cuisine, ingredients, preparation methods, beverages, and dining traditions.

• Present and explain menu items, chef recommendations, seasonal offerings, and specialties with confidence and accuracy.

• Take guest orders accurately while being attentive to preferences, dietary restrictions, allergies, and special requests.

• Ensure proper sequence and timing of service, coordinating closely with the kitchen, bar, and other restaurant teams.

• Serve food and beverages following established fine-dining service standards, and proper presentation techniques.

• Monitor guests discreetly throughout the dining experience and anticipate needs before they are requested.

• Perform table maintenance efficiently and unobtrusively while minimizing interruptions to the guest experience.

• Ensure tables are properly set, maintained, and presented according to UMISHO standards.

• Assist in recommending appropriate food and beverage pairings when required.

• Handle guest inquiries and concerns with professionalism, empathy, and sound judgment, escalating matters appropriately when necessary.

• Assist with special occasions, VIP guests, private dining, and other customized guest requirements.

• Process orders, bills, and payments accurately while maintaining confidentiality and professionalism.

• Maintain cleanliness, organization, and readiness of the dining area, service stations, equipment, and tableware.

• Follow all food safety, sanitation, hygiene, security, and workplace safety standards.

• Participate in restaurant opening and closing procedures.

• Maintain a polished personal appearance and consistently comply with grooming and uniform standards.

• Work collaboratively with the service, culinary, beverage, and support teams to ensure seamless restaurant operations.

• Continuously develop knowledge of Japanese cuisine, service techniques, products, and hospitality standards.

• Perform other duties as may be assigned by the Restaurant Manager or Supervisor.

Qualifications:

• Bachelor's degree or diploma in Hospitality Management, Hotel and Restaurant Management, Culinary Arts, or a related field is preferred.

• At least 1–2 years of experience in fine dining, luxury hotels, premium restaurants, or high-end Japanese restaurants is an advantage.

• Candidates with strong hospitality experience and excellent service orientation may be considered.

• Knowledge of Japanese language or basic Japanese service expressions is an advantage.

• Excellent verbal communication and interpersonal skills.

• Strong attention to detail and ability to recognize and anticipate guest needs.

• Demonstrates poise, confidence, warmth, and professionalism when interacting with discerning guests.

• Ability to maintain composure and service excellence in a high-pressure environment.

• Willing to work on shifting schedules, weekends, holidays, and extended hours when required.

• Well-groomed, presentable, and able to represent a luxury restaurant brand professionally.