Service Advisor

Autokid Mobility Solutions; Pampanga; On-site; PHP 180,000 - 300,000; Full time

Job summary

Autokid Mobility Solutions is seeking a Service Advisor to assist customers with their vehicle service needs and coordinate repair and maintenance activities on-site. You will ensure excellent customer service throughout the service process and document every step.

The role involves inspecting vehicles, preparing estimates, explaining repairs and costs, and ensuring timely completion by coordinating with technicians and parts teams. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree preferred in automotive-related fields.
• Experience as a Service Advisor or similar after-sales role is an advantage.
• Knowledge of automotive repair, preventive maintenance, and parts.
• Strong communication and customer service skills.

Responsibilities

• Receive and assist customers with vehicle repair and maintenance concerns.
• Conduct initial vehicle inspection and document customer complaints.
• Prepare service orders, estimates, and repair recommendations.
• Explain repairs, parts, labor costs, and timelines to customers.
• Coordinate with technicians, parts, and service departments to finish jobs on time.
• Monitor progress of repairs and provide updates to customers.
• Explain completed work during vehicle release to customers.
• Handle customer inquiries and service-related concerns professionally.
• Follow up on service satisfaction and potential additional repairs.
• Ensure proper documentation and accurate encoding of service transactions.
• Promote preventive maintenance and after-sales products.
• Comply with service standards, safety procedures, and policies.

Skills

Customer service

Communication

Coordination

Detail-oriented

Organized

Computer literacy

Education

Bachelor’s degree (Automotive Technology/Mechanical Engineering/Business Administration)

Job description

Job Summary: Responsible for assisting customers with their vehicle service needs, coordinating repair and maintenance activities, and ensuring excellent customer service throughout the service process.

Key Responsibilities:

• Receive and assist customers with vehicle repair and maintenance concerns.

• Conduct initial vehicle inspection and accurately document customer complaints.

• Prepare job orders, service estimates, and repair recommendations.

• Explain required repairs, parts, labor costs, and estimated completion time to customers.

• Coordinate with technicians, parts, and service departments to ensure timely completion of jobs.

• Monitor the progress of vehicle repairs and provide regular updates to customers.

• Conduct vehicle release and explain completed repairs and services to customers.

• Handle customer inquiries, complaints, and service-related concerns professionally.

• Follow up with customers regarding service satisfaction and additional repair recommendations.

• Ensure proper documentation and accurate encoding of service transactions.

• Promote preventive maintenance, repair services, and other after-sales products.

• Ensure compliance with company service standards, safety procedures, and policies.

Qualifications:

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field preferred.

• With experience as a Service Advisor or similar automotive after-sales role is an advantage.

• Knowledge of automotive repair, preventive maintenance, and vehicle parts.

• Good communication, customer service, and coordination skills.

• Computer literate and able to prepare service-related reports and documentation.

• Customer-oriented, organized, and detail-oriented.

• Willing to work on-site and in a fast-paced automotive service environment.