Service Advisor

Autokid Mobility Solutions; Dumaguete; On-site; PHP 201,000 - 312,000; Full time

Job summary

Autokid Mobility Solutions in the Philippines seeks a Service Advisor to assist customers with vehicle service needs and to coordinate repair and maintenance activities. You will ensure excellent service throughout the process, documenting concerns and preparing estimates.

The role requires knowledge of automotive repair, strong communication, and the ability to work with technicians and service departments to deliver timely results in a fast-paced environment.

Qualifications

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, Business Administration or related field preferred.
• With experience as a Service Advisor or similar automotive after-sales role is an advantage.
• Knowledge of automotive repair, preventive maintenance, and vehicle parts.
• Good communication, customer service, and coordination skills.
• Computer literate and able to prepare service-related reports and documentation.
• Customer-oriented, organized, and detail-oriented.
• Willing to work on-site in a fast-paced automotive service environment.

Responsibilities

• Receive and assist customers with vehicle repair and maintenance concerns.
• Conduct initial vehicle inspection and document customer complaints.
• Prepare job orders, service estimates, and repair recommendations.
• Explain required repairs, parts, labor costs, and estimated completion time to customers.
• Coordinate with technicians, parts, and service departments to ensure timely completion of jobs.
• Monitor the progress of vehicle repairs and provide regular updates to customers.
• Conduct vehicle release and explain completed repairs and services to customers.
• Handle customer inquiries, complaints, and service-related concerns professionally.
• Follow up with customers regarding service satisfaction and additional repair recommendations.
• Ensure proper documentation and accurate encoding of service transactions.
• Promote preventive maintenance, repair services, and other after-sales products.
• Ensure compliance with company service standards, safety procedures, and policies.

Skills

Customer service

Coordination

Communication

Detail-oriented

Organization

Education

Bachelor's degree in Automotive Technology

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Business Administration

Tools

MS Office

ERP system

Job description

Job Summary: Responsible for assisting customers with their vehicle service needs, coordinating repair and maintenance activities, and ensuring excellent customer service throughout the service process.

Key Responsibilities:

• Receive and assist customers with vehicle repair and maintenance concerns.

• Conduct initial vehicle inspection and accurately document customer complaints.

• Prepare job orders, service estimates, and repair recommendations.

• Explain required repairs, parts, labor costs, and estimated completion time to customers.

• Coordinate with technicians, parts, and service departments to ensure timely completion of jobs.

• Monitor the progress of vehicle repairs and provide regular updates to customers.

• Conduct vehicle release and explain completed repairs and services to customers.

• Handle customer inquiries, complaints, and service-related concerns professionally.

• Follow up with customers regarding service satisfaction and additional repair recommendations.

• Ensure proper documentation and accurate encoding of service transactions.

• Promote preventive maintenance, repair services, and other after-sales products.

• Ensure compliance with company service standards, safety procedures, and policies.

Qualifications:

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field preferred.

• With experience as a Service Advisor or similar automotive after-sales role is an advantage.

• Knowledge of automotive repair, preventive maintenance, and vehicle parts.

• Good communication, customer service, and coordination skills.

• Computer literate and able to prepare service-related reports and documentation.

• Customer-oriented, organized, and detail-oriented.

• Willing to work on-site and in a fast-paced automotive service environment.