Service Advisor

Horizon Auto Services Inc.; Muntinlupa; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary + incentives

Comprehensive training

Career growth opportunities

Job summary

Horizon Auto Services Inc. (HASI) in the Philippines invites a proactive Service Advisor to be the main link between customers and the Aftersales Department.

You will receive requests, prepare repair orders, coordinate with the workshop, and provide timely service updates. The role includes explaining repairs and maintenance, promoting service packages, and ensuring customer satisfaction while supporting dealership revenue.

Qualifications

• Bachelor's degree in automotive tech, engineering, business, or related field.

Responsibilities

• Welcome customers and identify service requirements.
• Prepare repair orders with accurate customer and vehicle details.
• Explain repairs, maintenance costs, and timelines.
• Coordinate with Technicians, Parts, Warranty, and other departments.
• Monitor progress and provide timely updates to customers.
• Promote preventive maintenance and aftersales services.
• Coordinate vehicle release and ensure customer satisfaction.
• Handle warranty concerns, service campaigns, recalls, and maintenance recommendations.
• Maintain accurate records and reports and service history.

Skills

Customer service

Communication skills

Problem solving

Negotiation

Multitasking

Microsoft Office

Dealer Management System

Driver's license

Teamwork

Sales knowledge

Education

Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field

Tools

Dealer Management System

Microsoft Office

Job description

Drive Your Career with BYD!

Drive your career with one of the world's leading electric vehicle brands! We are looking for passionate, customer-focused, and results-driven individuals to join our growing sales team across our dealership network.

Key Objectives:

The Service Advisor serves as the primary point of contact between customers and the Aftersales Department, ensuring a seamless and professional service experience. The role is responsible for receiving customer service requests, preparing repair orders, coordinating with the workshop team, providing timely service updates, promoting recommended services, and ensuring customer satisfaction while supporting the dealership's operational and revenue objectives.

Key Responsibilities:

• Welcome customers professionally and accurately identify their vehicle concerns and service requirements.

• Prepare repair orders with complete and accurate customer and vehicle information.

• Explain recommended repairs, maintenance services, costs, and estimated completion timelines to customers.

• Coordinate with Technicians, Parts, Warranty, and other departments to ensure efficient repair and maintenance processes.

• Monitor repair progress and provide customers with timely updates regarding service status and completion.

• Conduct vehicle walk-around inspections and document vehicle conditions before service.

• Ensure all required approvals are obtained before additional repairs or services are performed.

• Promote preventive maintenance programs, service packages, accessories, and other aftersales products and services.

• Coordinate vehicle release by reviewing completed work, explaining repairs performed, and ensuring customer satisfaction.

• Assist customers with warranty concerns, service campaigns, recalls, and maintenance recommendations.

• Handle customer inquiries, feedback, and complaints professionally while ensuring prompt resolution.

• Maintain accurate customer records, repair orders, service history, and operational reports.

• Build and maintain strong customer relationships to encourage repeat business and long-term customer loyalty.

• Perform other duties and responsibilities assigned by Management.

Qualifications:

• Bachelor's Degree in Automotive Technology, Mechanical Engineering, Business Administration, or any related field.

• At least 2-3 years of experience as a Service Advisor, Customer Service Representative, or in automotive aftersales operations. Fresh graduates with relevant experience are welcome to apply.

• Strong knowledge of automotive maintenance, repair processes, and customer service principles.

• Excellent communication, interpersonal, negotiation, and problem-solving skills.

• Customer-focused with the ability to build trust and maintain strong client relationships.

• Strong organizational skills with attention to detail and the ability to manage multiple customers simultaneously.

• Proficient in Microsoft Office applications and dealership management systems.

• Possesses a valid driver's license (Restriction Codes 1 & 2) is an advantage.

• Willing to work on a six (6)-day workweek.

• Must be willing to be assigned onsite to any of our branches in:

  • Metro Manila: Alabang and Las Piñas

  • Bicol Region: Camarines Sur and Legazpi, Albay

  • Central Visayas: Tagbilaran, Bohol

Why Join Us?

• Comprehensive sales, product knowledge, and professional development training.

• Competitive salary plus attractive commission and incentive programs.

• Career growth opportunities within a rapidly expanding dealership network.

• Be part of one of the world's fastest-growing electric vehicle brands.

• Dynamic, collaborative, and performance-driven work environment.

Company Profile:

Horizon Auto Services Inc. (HASI) is an authorized distributor and dealership partner of BYD Cars Philippines, committed to delivering innovative, sustainable, and customer-focused automotive solutions across the country.

As part of a growing dealership network, HASI operates strategically located branches in Metro Manila (Alabang and Las Piñas), Bicol Region (Camarines Sur and Legazpi, Albay), and Central Visayas (Tagbilaran, Bohol). We provide comprehensive automotive services, including vehicle sales, aftersales service, genuine parts, and customer support, while upholding the highest standards of quality and operational excellence.

Driven by innovation, integrity, and people development, HASI fosters a collaborative and performance-oriented work environment where employees are empowered to grow their careers and contribute to the success of one of the world's leading New Energy Vehicle (NEV) brands.

Join Horizon Auto Services Inc. and be part of a team shaping the future of mobility in the Philippines.