Service Administration Coordinator

MicroSourcing; Manila; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Dependent coverage

Paid time off

Group life insurance

Performance bonuses

Flexible work

Career growth

Inclusive culture

Job summary

MicroSourcing is seeking a Service Administration Coordinator to support efficient service operations from a Work From Home setup in the Day Shift. You will manage data entry, queue updates, and communications to keep tickets moving and SLAs met with customers and vendors.

The role emphasises accuracy, proactive coordination, and clear documentation, offering competitive rewards, healthcare from day one, and opportunities for career growth within a collaborative team environment.

Qualifications

• Strong organisational skills with high accuracy and attention to detail.
• Collaborative working style.

Responsibilities

• Supports the efficient delivery of service operations through accurate data entry, proactive queue management, and clear communication.

Skills

Organisational skills

Attention to detail

Collaborative style

Job description

Discover your 100% YOU with MicroSourcing!

Position: Service Administration Coordinator

Work setup & shift: Work From Home | Day Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Responsibilities

• The Service Administration Coordinator supports the efficient delivery of service operations through accurate data entry, proactive queue management, and clear communication. The role helps ensure service tickets progress through each stage in a timely manner, and that SLAs are met by both customers and vendors. By coordinating updates, escalations, and documentation, the Service Administration Coordinator helps maintain service efficiency and customer confidence.

Qualifications

• Strong organisational skills , High level of accuracy and attention to detail, Collaborative working style

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply