Service Admin & KPI Reporting Specialist

Suzuki Auto Tarlac - Service Department; Tarlac City; On-site; PHP 335,000 - 513,000; Full time

Job summary

Suzuki Auto Tarlac - Service Department is seeking an Administrative Officer to manage reporting, service manpower, and warranty processing. You will maintain records, prepare KPI reports, and coordinate with Purchasing for uniforms and safety gear.

The role supports BP activities and ensures orderly service department documentation. The ideal candidate holds a Bachelor's degree in Administration with proven admin experience and strong MS Office skills (Excel Pivot, Word).

Qualifications

• Bachelor's degree in Administration or equivalent.
• Proven work experience as Administrative Officer/Administrator or similar.
• Experience in After Sales Service Department is an advantage.
• Advanced experience with MS Office (Excel Pivot, Word, etc.).
• Excellent written and verbal communication; detail-oriented.
• Solid knowledge of office procedures, responsible and hardworking.
• Ability to work under strict deadlines and can work under pressure.

Responsibilities

• Prepares reports for the Manufacturers/company as follows but not limited to Service Manpower.
• Update, Non-F1 Report, Open repair orders, DCS.
• Prepares daily/weekly KPI reports and submits them to the Service Manager not later than 10:00AM of the following day.
• Prepares requests for uniforms, safety shoes, and coordinates with the Purchasing Section.
• Maintains records and monitors technician training time and manpower turnover.
• Assist Body and Paint (BP) personnel in preparing reports, typing quotations, and attending to BP customers when needed.
• Maintains an updated and organized service department file.
• Promotes 5S in the work at all times.
• Process warranty approval, claims, and repair orders.
• Ensures warranty paper works are properly documented and processed correctly.
• Keep abreast of technical bulletins and campaigns.
• Process warranty payment and/or claims to the dealer in coordination with the accounting personnel for RO, invoices, and other documents.
• Secures cost incurred on warranty work performed by technicians.
• Ensures orderliness and cleanliness of Warranty Storage and Warranty tags.
• Accomplish Warranty Reports deadlines to distributors.
• Updates and monitors data reports as assigned by the supervisor.
• Observe company policies, rules, and regulations.
• Performs other duties assigned from time to time.

Skills

MS Office

Written & verbal communication

Deadline-driven

Office procedures

Education

Bachelor's degree in Administration or equivalent

Job description

Suzuki Auto Tarlac - Service Department is seeking an Administrative Officer to manage reporting, service manpower, and warranty processing. You will maintain records, prepare KPI reports, and coordinate with Purchasing for uniforms and safety gear.

The role supports BP activities and ensures orderly service department documentation. The ideal candidate holds a Bachelor's degree in Administration with proven admin experience and strong MS Office skills (Excel Pivot, Word).