Server Operations Technician
Emapta Global
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Benefits offered by this job
Job summary
Emapta Philippines is looking for a Server Operations Technician to troubleshoot Windows Server, SQL Server, networks, and production environments in a healthcare technology setting.
You will support international operations and help optimize server administration, migrations, and backups while collaborating with global teams at Emapta Philippines.
Qualifications
- High school diploma or equivalent is required.
- Associate degree in IT or two years of equivalent technical support experience preferred.
- CompTIA A+, Network+, Microsoft, or comparable certifications preferred.
Responsibilities
- Respond to customer calls, tickets, and escalations related to Windows Server and SQL Server.
- Troubleshoot Windows Server, SQL Server, and network issues in production environments.
- Document troubleshooting steps and configurations in the ticketing system.
Skills
Education
Tools
Job description
Our client is a healthcare technology company dedicated to advancing pharmacy operations and patient care. They provide pharmacy management software and technology solutions for community, independent, long-term care, and specialty pharmacies, helping teams manage prescriptions, inventory, billing, claims, workflows, and patient engagement. Through integrated platforms, data-driven tools, and dedicated support, they help pharmacies improve efficiency, strengthen business performance, adapt to evolving industry demands, and spend more time delivering meaningful care to their patients.
When pharmacy technology supports patient care, reliable infrastructure becomes mission-critical. Join as a Server Operations Technician and troubleshoot Windows Server, SQL Server, networks, and production environments across the healthcare IT industry. Strengthen your server administration expertise, support international operations, and take your global technology career further with Emapta from the Philippines.
- Employment Type: Full-time
- Shift: Rotating Schedule, Shifting Days Off
- Work Setup: Onsite, Ortigas
- Competitive Salary Package
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
- Mentorship and exposure to global leaders and teams
- Diverse and supportive work environment
- High school diploma or equivalent, required
- Associate degree in Information Technology, Computer Science, or a related field, or at least two years of equivalent technical support experience, preferred
- CompTIA A+, Network+, Microsoft, or comparable technical certification, preferred
- At least 2 years of relevant experience in server operations, system administration, technical support, or a related IT role
- Hands-on experience with Windows Server setup, configuration, and administration in customer or production environments
- Experience with SQL Server installation, configuration, and upgrades
- Experience with application server configuration and server-based application support
- Working knowledge of SQL Server Reporting Services (SSRS) configuration and troubleshooting
- Experience with SQL database file management, including data and log file placement, growth settings, and storage management
- Experience with OS upgrades, SQL Server version upgrades, server replacements, and migrations
- Experience with IT system and server administration, including services, permissions, storage, and updates
- Solid knowledge of TCP/IP, DNS, DHCP, firewalls, and remote access troubleshooting
- Strong troubleshooting, root-cause analysis, and technical documentation skills
- Strong communication, patience, and customer service skills when supporting non-technical users
- Ability to manage multiple concurrent tickets and priorities in a fast-paced support environment
- Ability to support scheduled after-hours maintenance, migrations, and emergency work when required
- Experience with cloud-hosted and on-premises server environments, including Azure, AWS, or similar platforms
- Experience with PowerShell scripting for administration and troubleshooting
- Experience with SQL Server high-availability features, including Availability Groups, log shipping, or replication
- Experience with RMM platforms, enterprise monitoring tools, or ITSM ticketing workflows
- Experience supporting healthcare, pharmacy, retail, or other mission-critical customer environments
- Ability to exercise independent judgment and discretion based on technical experience and knowledge of products, equipment, and services
- Ability to demonstrate sound judgment, integrity, and ethical work practices
- Proficiency with Microsoft Teams, computers, ticketing systems, remote access tools, RMM platforms, monitoring tools, and diagnostic tools
- Ability to work effectively during periods of high call or ticket volume
- Ability to support projects, maintenance activities, and incidents outside regular business hours when required
- Ability to follow established security and data-handling procedures when accessing customer systems and information
- Reliable high-speed internet access when remote work is required
- Respond to customer calls, tickets, and escalations related to Windows Server, SQL Server, server hardware, connectivity, and application server performance.
- Perform remote troubleshooting and diagnostics using RMM tools, event logs, performance monitoring, and standard Windows and SQL Server utilities.
- Resolve Windows Server issues related to services, permissions, Group Policy, storage, and system updates.
- Troubleshoot SQL Server issues related to connectivity, performance, backups, replication, Availability Groups, and service failures.
- Diagnose and resolve network issues, including DNS, firewall configuration, connectivity, and remote access.
- Support remote server hardware replacements, including scheduling, backup validation, cutover assistance, and post-replacement verification.
- Perform server migrations, SQL migrations, and OS upgrades across on-premises and cloud-hosted environments according to documented procedures and rollback plans.
- Apply and validate Windows Server and SQL Server patches and coordinate maintenance windows with customers.
- Support high availability and redundancy configurations, including failover, replication, log shipping, backups, and disaster recovery validation.
- Monitor alerts and dashboards, triage issues, and initiate corrective actions before customer impact.
- Communicate clearly and professionally with customers of varying technical skill levels throughout the support lifecycle.
- Document troubleshooting steps, resolutions, and configuration changes in the ticketing system and contribute to knowledge articles.
- Escalate complex issues to senior engineers, database administrators, or vendors with complete diagnostic context.
- Perform other duties as assigned.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you.
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