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The Queen City Food Chain, Inc. (Dunkin Donuts-Cebu) is seeking an IT infrastructure professional to install, integrate, and maintain servers and cloud resources, while configuring and troubleshooting network hardware across multiple branches.
Responsibilities include server and network administration, user access control, security patches, disaster recovery adherence, and collaboration with security teams to adopt new technologies relevant to the QSR sector.
Install, integrate, and maintain new server hardware, cloud computing resources (servers, databases, storage, software analytics), and associated systems.
Configure, maintain, upgrade, repair, and troubleshoot network hardware, including servers, routers, switches, firewalls, and wireless infrastructure.
Manage user access and permissions to ensure only authorized users access services and applications.
Oversee prompt updates and patch management activities across all operating systems and applications.
Monitor network performance (availability, utilization, throughput, latency), test for vulnerabilities, implement security measures, and proactively optimize network performance.
Ensure all servers adhere to the company's comprehensive disaster recovery plan and uphold IT governance standards.
Partner with the broader infrastructure and security team to maintain standard setups, evaluate emerging technologies relevant to the QSR industry, and provide internal customer servicing.
Bachelor's degree in Information Technology or an equivalent discipline.
At least 3 years of hands‑on work experience in server and network administration.
Advanced knowledge of Cloud Computing (servers, databases, storage, software analytics, network over internet).
Proficiency in Linux, Mac, and Microsoft Operating Systems.
Deep understanding of physical and virtual server management, network systems, server monitoring, and performance tuning.
Hands‑on experience configuring routers, switches, firewalls, LAN, WAN, VLAN, network segmentation, and intranet.
Strong network and infrastructure troubleshooting skills in a multi‑branch business / QSR environment.
Excellent problem‑solving, analytical thinking, troubleshooting abilities, attention to detail, and a focus on governance and internal customer servicing.
Administration, configuration, and maintenance of Active Directory, DNS, DHCP, Anti‑Virus, Synology Files & Backup Scripts.
Managing network services such as ISPs, Firewalls, Routers, Switches, and VPN Routers.
Strong wireless infrastructure experience (Wireless Access Points & Controllers).