Senior WFM Planning Analyst — Data-Driven Ops & Automation
TeleTech Holdings, Inc.
14 days+
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Benefits offered by this job
Job summary
A global customer service firm based in the Philippines is seeking a Senior WFM Planning Analyst to enhance operational efficiency through data analytics and automation. This role involves collaborating with cross-functional teams to optimize productivity, reporting on key performance indicators, and delivering strategic recommendations. The ideal candidate possesses a Bachelor's degree, at least 3 years of relevant experience, and advanced Excel skills. A flexible working schedule is needed. The company offers a comprehensive compensation package and emphasizes career development.
Qualifications
- 3+ years of experience related to operational efficiency.
- 5+ years in call center or outsourcing experience.
- Ability to analyze financial impacts from KPIs.
Responsibilities
- Analyze operational data to identify improvement opportunities.
- Support automation solutions deployment and tracking.
- Deliver reporting on operational and financial performance.
Skills
Operational KPIs interpretation
Advanced Excel skills
Cross-functional collaboration
Business Intelligence Platform Administration
Executive communication
Education
Bachelor's degree
Tools
Power BI
Tableau
Qlik
Job description
A global customer service firm based in the Philippines is seeking a Senior WFM Planning Analyst to enhance operational efficiency through data analytics and automation. This role involves collaborating with cross-functional teams to optimize productivity, reporting on key performance indicators, and delivering strategic recommendations. The ideal candidate possesses a Bachelor's degree, at least 3 years of relevant experience, and advanced Excel skills. A flexible working schedule is needed. The company offers a comprehensive compensation package and emphasizes career development.
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