SENIOR VISA OFFICER

SM CITY MASINAG METRO WANDERER; Antipolo; On-site; PHP 300,000 - 380,000; Full time

Job summary

SM CITY MASINAG METRO WANDERER in Antipolo, Rizal is seeking a VISA OFFICER. You will assess, prepare, and process visa applications for tourist, business, student, and other visa types, ensuring accuracy and completeness of requirements.

You will provide clear guidance to clients on procedures and timelines, monitor application status with embassies and visa centers, handle inquiries, and maintain organized records with strict data privacy.

Responsibilities

• Assess, prepare, and process visa applications for clients (tourist, business, student, and other visa types)
• Ensure completeness and accuracy of visa requirements and supporting documents
• Provide clear guidance to clients regarding visa procedures, timelines, and embassy requirements
• Monitor visa application status and follow up with embassies, consulates, and visa centers
• Handle client inquiries professionally and manage expectations regarding visa approval outcomes
• Maintain updated knowledge of embassy rules, visa policies, and travel regulations
• Prepare cover letters, application forms, affidavits, and supporting documentation when needed
• Coordinate with tour consultants, airlines, hotels, and partners to align travel plans with visa schedules
• Maintain organized records of visa applications, approvals, and rejections
• Ensure confidentiality and compliance with data privacy and company policies
• Assist in resolving visa issues, delays, or denials and recommend next steps to clients

Job description

VISA OFFICER – DUTIES AND RESPONSIBILITIES

• Assess, prepare, and process visa applications for clients (tourist, business, student, and other visa types)

• Ensure completeness and accuracy of visa requirements and supporting documents

• Provide clear guidance to clients regarding visa procedures, timelines, and embassy requirements

• Monitor visa application status and follow up with embassies, consulates, and visa centers

• Handle client inquiries professionally and manage expectations regarding visa approval outcomes

• Maintain updated knowledge of embassy rules, visa policies, and travel regulations

• Prepare cover letters, application forms, affidavits, and supporting documentation when needed

• Coordinate with tour consultants, airlines, hotels, and partners to align travel plans with visa schedules

• Maintain organized records of visa applications, approvals, and rejections

• Ensure confidentiality and compliance with data privacy and company policies

• Assist in resolving visa issues, delays, or denials and recommend next steps to clients