Senior Total Rewards Analyst (US Client)

SYSGEN RPO; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

SYSGEN RPO is seeking a Total Rewards Operations Senior Analyst in the Philippines to manage leave of absence programs, Total Rewards operations, and process improvements. You will partner with HR, Payroll, Finance, HRIS, and external vendors to ensure accurate, scalable benefits, leave, and compliance programs.

The ideal candidate combines strong analytical skills with process automation and data-driven decision making, supporting the continuous improvement of leave administration and related

Qualifications

• Bachelor's degree in HR, Business, Finance, Analytics, or related field.
• 3-5 years of experience in Total Rewards, HR Operations, HRIS, Benefits, Compensation, or HR Analytics.
• Experience managing cross-functional projects.
• Experience with HRIS platforms (Workday preferred).
• Strong analytical and problem-solving skills.
• Excellent organizational and documentation skills.
• Experience creating SOPs and process documentation.

Responsibilities

• Administer leave of absence programs and be the primary contact for employees and managers through the leave process.
• Coordinate with third-party leave administrators for proper case management and disability benefits.
• Monitor case status to ensure leaves align with policy and laws.
• Coordinate return-to-work activities and fitness-for-duty certifications.
• Partner with Core HR, Payroll, and managers to resolve complex leave and accommodation matters.
• Maintain accurate leave records in HRIS and leave management systems.
• Coordinate payroll, benefit deductions, and disability payments during leaves.
• Ensure compliance with federal, state, and local leave regulations (FMLA, ADA, PWFA, USERRA, etc.).
• Develop and maintain SOPs, process docs, and resources for leave administration.
• Identify opportunities to automate leave processes through tech and AI.
• Manage day-to-day operational administration of Total Rewards programs.
• Ensure accurate execution of benefit eligibility and life-event processing.
• Maintain operational calendars and project plans for Total Rewards.
• Coordinate activities across Benefits, Compensation, Payroll, Finance, HRIS, and vendors.
• Develop and maintain SOPs for Total Rewards processes.
• Identify operational risks and implement improvements.
• Evaluate workflows and identify automation opportunities.
• Design, document, and implement streamlined processes.
• Partner with HRIS and tech teams on system enhancements.
• Leverage AI and workflow automation to reduce manual work.
• Create process maps and operational docs.
• Support projects including eligibility reviews, annual compensation, retirement plan transitions, compliance, M&A.
• Build project plans, manage timelines, coordinate stakeholders, report status.
• Update dashboards and KPIs; analyze utilization and costs.
• Prepare leadership reports; validate data across HRIS, payroll, vendor systems.
• Perform audits to identify discrepancies.
• System updates testing; configuration validation; file transmission monitoring.
• User acceptance testing; troubleshoot issues; maintain documentation.
• Support ACA, ERISA, COBRA, HIPAA, IRS reporting, DOL requirements.
• Monitor service levels and contractual obligations; track performance.

Skills

Analytical thinking

Attention to detail

Project management

Cross-functional collaboration

Documentation

Communication

SQL/Reporting

HR analytics

Process improvement

Education

Bachelor's degree in HR, Business, Finance, Analytics, or related field

Tools

Workday

Power BI

Tableau

Excel

Job description

The Total Rewards Operations Senior Analyst is responsible for leave of absence management, the operational execution, systems administration, analytics, documentation, and continuous improvement of the organization's Total Rewards programs. The Senior Analyst partners closely with Human Resources, Payroll, Finance, HRIS, and external vendors to ensure compensation, health benefit, retirement, recognition, leave, and compliance programs operate efficiently, accurately, and at scale.

The ideal candidate combines strong analytical skills with attention to detail and a passion for improving processes through automation, technology, and data-driven decision making. This position serves as part of the operational engine behind Total Rewards and plays a critical role in managing the leave of absence process for a growing organization.

Leave of Absence Process

• Administer the organization's leave of absence programs, serving as the primary point of contact for employees and managers throughout the leave process to ensure a positive experience.
• Coordinate with third-party leave administrators to ensure proper case management, and seamless administration of disability and leave benefits.
• Review and monitor case status, to ensure leaves are managed in accordance with company policy and applicable laws.
• Coordinate return‑to‑work activities, including fitness-for-duty certifications, work restrictions, transitional accommodations, and employee reinstatement.
• Partner with Core HR, Payroll, and managers to resolve complex leave and accommodation matters.
• Maintain accurate leave records within HRIS and leave management systems.
• Coordinate payroll, benefit deductions, disability payments, and benefits continuation during employee leaves.
• Monitor compliance with federal, state, and local leave regulations, including FMLA, ADA, PWFA, USERRA, and applicable paid leave programs.
• Develop and maintain Standard Operating Procedures (SOPs), process documentation, employee resources, and manager guides related to leave administration.
• Identify opportunities to automate leave administration processes and improve workflows through technology and AI‑enabled solutions.

Total Rewards Operations

• Manage day‑to‑day operational administration of Total Rewards programs.
• Ensure accurate execution of benefit eligibility, life event processing, and vendor data feeds.
• Maintain operational calendars and annual Total Rewards project plans.
• Coordinate operational activities across Benefits, Compensation, Payroll, Finance, HRIS, and external vendors.
• Develop and maintain Standard Operating Procedures (SOPs) for all Total Rewards processes.
• Identify operational risks and recommend process improvements.

Process Improvement & Automation

• Evaluate existing workflows and identify automation opportunities.
• Design, document, and implement streamlined operational processes.
• Partner with HRIS and technology teams on system enhancements.
• Leverage AI and workflow automation tools to reduce manual effort.
• Create process maps and operational documentation.

Project Support

Support projects including:

• Ongoing eligibility reviews for Fee for Service Clinicians
• Annual compensation planning
• Retirement plan transitions and audits
• Compliance projects
• Mergers and acquisitions

Responsibilities include:

• Building project plans
• Managing timelines
• Coordinating stakeholders
• Reporting project status

Data Analytics & Reporting:

• Update and distribute operational dashboards and KPIs.
• Analyze utilization, enrollment, participation, and cost trends.
• Prepare reporting for leadership meetings
• Validate data integrity across HRIS, payroll, and vendor systems.
• Perform audits to identify discrepancies.

Systems Administration

• Testing system updates
• Configuration validation
• File transmission monitoring
• User acceptance testing
• Troubleshooting operational issues
• Documentation

Compliance Support

• ACA
• ERISA
• COBRA
• HIPAA
• IRS reporting
• Department of Labor requirements

Maintains oversight of the following:

• Monitoring service levels
• Coordinating implementations
• Managing issue resolution
• Supporting quarterly business reviews
• Tracking operational performance
• Monitoring contractual obligations

Documentation & Knowledge Management Maintain:

• SOPs
• Process maps
• Communication templates
• Training materials
• Operational playbooks
• Knowledge base articles

Qualifications Required

• Bachelor's degree in Human Resources, Business, Finance, Analytics, or related field
• 3-5 years of experience in Total Rewards, HR Operations, HRIS, Benefits, Compensation, or HR Analytics
• Experience managing cross-functional projects
• Experience with HRIS platforms (Workday preferred)
• Strong analytical and problem‑solving skills
• Excellent organizational and documentation skills
• Experience creating SOPs and process documentation

Preferred

• Experience with Leave of Absence administration and laws
• Experience with benefit administration systems
• Experience supporting compensation cycles
• Experience with AI‑enabled workflow automation
• Experience with data visualization tools (Power BI, Tableau, Looker, etc.)
• SQL or reporting experience
• Healthcare industry experience

Core Competencies

• Project Management
• Operational Excellence
• Business Process Improvement
• Systems Thinking
• Data Analytics
• Documentation
• Customer Focus
• Critical Thinking
• Attention to Detail
• Change Management
• Communication

Success Measures (First Year)

The successful Total Rewards Operations Senior Analyst will:

• Develop and maintain SOPs for all major Total Rewards processes.
• Reduce manual administrative work through automation and process improvements.
• Deliver on‑time execution of Open Enrollment and annual compensation programs.
• Improve data quality through regular audits and reconciliation.
• Successfully support vendor implementations and operational projects.
• Establish consistent project management practices across the Total Rewards function.
• Serve as a trusted operational partner to HR, Finance, Payroll, and HRIS teams.