Senior Tier II IT Help Desk Specialist - Remote (PH)

DOXA Talent, Inc.; Philippines; Remote; PHP 360,000 - 540,000; Full time

Job summary

DOXA Talent, Inc. is seeking a Tier II Help Desk Technician in The Philippines. The role acts as an escalation point for Tier I, resolving complex technical issues and guiding junior techs.

You will troubleshoot network outages, server problems, and other critical service disruptions across multiple clients. The position requires a Bachelor's degree in IT or related field, plus at least 2 years in fast-paced IT environments with strong Windows/macOS and server experience.

Qualifications

• Bachelor's degree in Information Technology or related field is required.
• Minimum 2 years in fast-paced IT environments.
• Experience with Windows and macOS repair/troubleshooting; Windows Server maintenance.

Responsibilities

• Provide advanced technical support for computer and network issues, troubleshooting complex problems and resolutions for outages.
• Escalate issues to Tier III and assist Tier I with advanced troubleshooting and guidance.
• Install, configure, and maintain Windows/macOS workstations, servers, and networking equipment (routers, switches, firewalls).
• Provide support for Azure and cloud computing environments and collaborate on projects.
• Communicate complex technology in layman's terms, use ticketing system, adhere to SLAs.

Skills

Active Directory

DNS

TCP/IP

VPNs

Azure

VMware

Hyper‑V

Storage (DAS/NAS/SAN)

Monitoring tools

ITIL/ITSM

Education

Bachelor's degree in Information Technology or related field

Job description

DOXA Talent, Inc. is seeking a Tier II Help Desk Technician in The Philippines. The role acts as an escalation point for Tier I, resolving complex technical issues and guiding junior techs.

You will troubleshoot network outages, server problems, and other critical service disruptions across multiple clients. The position requires a Bachelor's degree in IT or related field, plus at least 2 years in fast-paced IT environments with strong Windows/macOS and server experience.