Senior Technical Solutions Delivery Lead

IntouchCX; Mabalacat; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

IntouchCX seeks a Senior Project Manager, Technical Solutions to lead complex cross-disciplinary technology rollouts across client accounts, including CCaaS platforms, CRM integrations, and data flows.

You will orchestrate engineering, operations, security, client leadership, and vendors, translating business objectives into technical requirements while measuring outcomes beyond task completion.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years hands-on experience driving technical implementations or complex rollouts.
• Proven ability to manage matrixed teams without direct reporting authority.
• Experience with CCaaS platforms (Genesys Cloud, NICE, Amazon Connect, Five9, Twilio) and CRM systems.

Responsibilities

• Own end-to-end execution of technical rollouts across CCaaS, CRM integrations, and omnichannel routing.
• Bridge and align software engineering, IT/telephony, operations, information security, client executives, and vendors around milestones and KPIs.
• Identify architectural bottlenecks, API constraints, data governance, and security considerations to protect rollout integrity.

Skills

CCaaS platforms

CRM integrations

APIs REST/JSON

Stakeholder management

Education

Bachelor's degree

Tools

Smartsheet

Jira

Google Workspace

Job description

IntouchCX seeks a Senior Project Manager, Technical Solutions to lead complex cross-disciplinary technology rollouts across client accounts, including CCaaS platforms, CRM integrations, and data flows.

You will orchestrate engineering, operations, security, client leadership, and vendors, translating business objectives into technical requirements while measuring outcomes beyond task completion.