Senior Technical Coach: Performance & AI Enablement

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

REALPAGE (PHILIPPINES), INC. seeks a Senior Technical Coach to lead technical enablement and performance coaching across Technical Coaches and frontline support teams handling complex RealPage products.

You will drive AI-enabled support initiatives, develop learning paths, and mentor teams for enhanced resolution quality. Responsibilities include conducting 1:1 coaching, managing performance plans, and partnering with Product and Engineering to reduce escalations while elevating customer

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent experience).
• 2+ years in technical support (SaaS, ERP, or property tech preferred).
• 1+ year in coaching, training, or leadership role.

Responsibilities

• Provide dual-layer coaching (Technical + Performance) to both Technical Coaches and assigned frontline agents.
• Conduct 1:1 coaching sessions focusing on technical troubleshooting depth and FCR/AHT/CX metrics.
• Partner with Tier 2/3, Product, and Engineering to resolve recurring issues and improve knowledge base.

Skills

Coaching

Technical troubleshooting

Python

AI tools

Data analysis

Education

Bachelor’s degree in IT

Tools

SQL

Salesforce

Zendesk

JIRA

Job description

REALPAGE (PHILIPPINES), INC. seeks a Senior Technical Coach to lead technical enablement and performance coaching across Technical Coaches and frontline support teams handling complex RealPage products.

You will drive AI-enabled support initiatives, develop learning paths, and mentor teams for enhanced resolution quality. Responsibilities include conducting 1:1 coaching, managing performance plans, and partnering with Product and Engineering to reduce escalations while elevating customer