Senior Technical Account Manager - Payments

Mastercard Inc.; Manila; Presencial; PHP 1 200 000 - 2 000 000; Tempo integral

Resumo da oferta

Mastercard Inc. in Manila is seeking a Manager, Technical Account Management to oversee the technology and operational relationship with assigned customers across the market.

You will serve as the primary point of contact for technical account management matters, coordinating onboarding, readiness assessments, and post-go-live support. The role requires strong knowledge of payment systems, cross-functional collaboration across market teams, product, and operations, and the ability to manage

Qualificações

• Strong background in payments technology and customer-facing roles.
• Experience delivering technical onboarding and integration projects.
• Excellent written and verbal communication in English.
• Ability to manage multiple priorities in a matrix organization.

Responsabilidades

• Manage onboarding and coordination of technical implementations.
• Coordinate incident management and release readiness with cross-functional teams.
• Provide performance optimization guidance and adoption support.
• Maintain strong relationships with customers and internal stakeholders.

Conhecimentos

Customer onboarding

Project management

Technical communication

Payments industry knowledge

Ferramentas

ISO 8583

APIs

Descrição da oferta de emprego

Mastercard Inc. in Manila is seeking a Manager, Technical Account Management to oversee the technology and operational relationship with assigned customers across the market.

You will serve as the primary point of contact for technical account management matters, coordinating onboarding, readiness assessments, and post-go-live support. The role requires strong knowledge of payment systems, cross-functional collaboration across market teams, product, and operations, and the ability to manage