Senior Team Leader - Remote Customer Experience

Acquire.AI; Pasig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Acquire Intelligence in Pasig City is seeking a Senior Team Leader to oversee customer experience operations, drive KPI performance, and optimize process efficiency in a fast-paced BPO environment.

You will mentor teams, monitor metrics such as first response quality, handle escalations, and collaborate with operations and quality to meet client SLAs and deliver exceptional service. Experience in contact center leadership and data-driven decision making is preferred.

Job description

Acquire Intelligence in Pasig City is seeking a Senior Team Leader to oversee customer experience operations, drive KPI performance, and optimize process efficiency in a fast-paced BPO environment.

You will mentor teams, monitor metrics such as first response quality, handle escalations, and collaborate with operations and quality to meet client SLAs and deliver exceptional service. Experience in contact center leadership and data-driven decision making is preferred.