Team Lead: Coaching & Ops Excellence

Acquire Intelligence; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Acquire Intelligence is seeking a Team Lead in Metro Manila to guide a customer operations team toward achieving service targets and delivering quality outcomes. You will provide day-to-day leadership, coaching, and performance management to ensure productivity and a superior customer experience.

You will monitor metrics, drive continuous improvement, and collaborate with stakeholders to resolve issues, while supporting workforce planning and staff development in a fast-paced BPO environment.

Qualifications

• Atleast 1-2yrs Team Leader experience (BPO setting).
• Good written and verbal communication skills.
• Demonstrated experience in leadership, supervisory, or team management role.
• Strong people leadership and coaching capabilities.
• Ability to motivate, engage, and develop diverse teams.
• Strong problem solving and decision-making skills.
• Experience managing performance and delivering constructive feedback.
• Ability to prioritize tasks and manage competing demands effectively.
• Strong stakeholder management and relationship building skills.
• High attention to detail and commitment to quality outcomes.
• Ability to analyze performance data and identify improvement opportunities.

Responsibilities

• Lead, coach, and support team members to achieve individual and team goals
• Monitor performance, productivity, and quality outcomes against established targets
• Conduct regular team meetings, coaching sessions, and performance discussions
• Provide guidance on escalations, complex issues, and operational challenges
• Ensure compliance with company policies, procedures, and workplace standards
• Identify development opportunities and support employee growth through training and mentoring
• Collaborate with stakeholders to resolve issues and improve team effectiveness
• Track and report team performance metrics and operational results
• Drive continuous improvement initiatives to enhance efficiency and service delivery
• Support workforce planning, scheduling, and resource allocation activities

Skills

Team Leadership

Communication Skills

People Management

Performance Tracking

Coaching & Development

Job description

Acquire Intelligence is seeking a Team Lead in Metro Manila to guide a customer operations team toward achieving service targets and delivering quality outcomes. You will provide day-to-day leadership, coaching, and performance management to ensure productivity and a superior customer experience.

You will monitor metrics, drive continuous improvement, and collaborate with stakeholders to resolve issues, while supporting workforce planning and staff development in a fast-paced BPO environment.