Senior Talent Care Advisor (RPO)

IBM Computing; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

IBM Consulting in the Philippines is seeking a Senior Talent Care Advisor to lead and execute client-approved hiring strategies for US-based roles. The role acts as the end-to-end point of contact for hiring managers and candidate coordination within IBM and client teams.

You will manage applicant communications, oversee evaluation and shortlisting, coordinate with hiring managers, and ensure ATS compliance while handling union-related processes. Night shifts on-site are required.

Qualifications

• 2–3 years of recruitment experience in in-house, RPO, or agency roles.
• Strong experience with a web-based applicant tracking system (ATS).
• Ability to build positive, long-term relationships with clients.
• Excellent written and verbal communication skills.
• Willingness to work night shifts on-site.

Responsibilities

• Manage relationships with applicants, hiring managers and client contacts.
• Receive applications for open requisitions and present shortlisted candidates to hiring managers.
• Coordinate with hiring managers and location contacts via email and phone for effective hiring processes.
• Provide support on ATS usage and guidelines to managers, contacts, and candidates.
• Handle union-related transactions such as involuntary separations, recalls and transfers.
• Review voice and video assessments as part of the selection process.
• Maintain documents related to process execution (process documents, job aids, alerts, spreadsheets).
• Adhere to SLAs, OLAs, and internal timelines.
• Address recruitment concerns via email, phone or chat.
• Ensure compliance with IBM deliverables, guidelines and policies.
• Pursue ongoing learning and development.

Skills

Recruitment experience

ATS familiarity

Client relationships

Communication skills

Night shift

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Senior Talent Care Advisor is primarily responsible for the overall execution of hiring strategies and procedures as outlined in the client-approved process documents, any of which may require collaboration with various IBM and client contacts. A PRS serves as the account’s end-to-end point of contact for US based client hiring managers for various positions (frontliners, management, non-management, and union jobs) in their organization.

Key Responsibilities

• Manage relationships with applicants, hiring managers and client contacts

• Receive applications for open requisitions and perform further evaluation before presenting the shortlisted candidates to the hiring managers

• Coordinate with hiring manager and location contacts through email and phone for the effective execution of the selection and hiring processes

• Provide support to hiring managers, location contacts and candidates in the proper use of ATS and educate them on process-related guidelines and policies

• Handle union-related transactions pertaining to involuntary separations, recalls, and transfers

• Reviews voice and video assessments as part of the selection process.

• Provide and maintain the required documentation related to process execution such as process documents, job aids, information alerts, spreadsheets, etc.

• Adhere to performance guidelines set by IBM and/or the client, such as service level agreements (SLAs), operational level agreements (OLAs), internal timelines, etc.

• Address recruitment concerns via email, phone or chat

• Ensure and manage own compliance to IBM deliverables, guidelines and policies

• Manage own learning and development

Required technical and professional expertise

• At least 2 to 3 years of recruitment experience in either an in-house, RPO or agency role

• Strong experience in a web-based applicant tracking system and recruitment best practices

• Able to create positive relationships with clients and build long term value

• Able to communicate effectively and consistently

• Willingness to work nightshift on site

Preferred technical and professional experience

• Familiarity with US geography, culture, government laws and employment requirements are a plus

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.