Senior Systems Management Analyst - PACS, DICOM

Optum Philippines; Muntinlupa; Hybrid; PHP 781,000 - 1,339,000; Full time

Job summary

Optum Philippines, part of UnitedHealth Group, seeks a qualified IT professional to support the integration of cloud-based imaging workflows in a hybrid role. You will work with AWS, GCP and Azure, PACS/DICOM, Unix/Linux, and VMware, delivering installation, configuration, testing, and customer-facing services while maintaining strong communication and time management across multiple projects.

Travel up to 10% may be required, and you will contribute to improving health outcomes through reliable

Qualifications

• Bachelor's Degree in Computer Science or related field
• Experience working with cloud platforms (AWS, GCP, Azure)
• Experience with Medical Imaging, PACS or DICOM
• Working knowledge of Unix/Linux and VMware
• Excellent written and verbal communication skills
• Willing to travel up to 10%

Responsibilities

• Maintain daily communications with customers to ensure resolution and proper follow-up
• Perform trial run of systems to ensure performance meets specifications
• Install/upgrade hardware and software, configure systems, test and document per defined processes
• Conduct functional inspections and data monitoring to minimize errors
• Provide feedback and recommendations for service/tools improvements
• Generate customer reports and documentation
• Coordinate tasks across multiple teams and shifts
• Adhere to employment contract terms and company policies

Skills

AWS

GCP

Azure

PACS

DICOM

Unix/Linux

VMware

Customer service

Time management

Education

Bachelor's Degree in Computer Science

Computer Technology Diploma

Tools

VMware

Unix/Linux

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position follows a hybrid schedule.

Primary Responsibilities

• Maintain daily communications with customers to ensure resolution and proper follow-up, leading customer satisfaction
• Perform trial run of systems to ensure performance meets the established specifications
• Perform hardware/software installation/upgrades, system configuration, quality test, and documentation according to Radiology and Stratus defined processes
• Performing functional inspections of installed systems (remote and on-site) including data monitoring and validations to minimize errors according to Stratus and Radiology defined processes
• Provide feedback concerning workflow issues, performance or other issues and make recommendations for service/tools improvements
• Generate customer reports such as progress, verifications, and exceptions
• Other duties as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Bachelor's Degree in Computer Science; Computer Technology Diploma or equivalent or related experience
• Experience working in AWS, GCP and Azure Cloud platforms
• Experience with Medical Imaging, PACS or DICOM
• Experience with PACS
• Working knowledge of Unix/Linux
• Understanding of client server architecture with regards to streaming data (especially image and demographic data) from the server to the client
• Understanding of medical imaging terminology and workflow
• Working on Unix, Linux, and VMWare systems
• Self-starter, able to work independently without supervision
• Team player
• Proven excellent IT skills
• Demonstrated solid customer skills
• Demonstrated ability to manage priorities and workflow
• Demonstrated ability to work independently and as a member of various teams and committees; Coordinate multiple tasks simultaneously
• Demonstrated solid written and communication skills
• Demonstrated solid analytical and problem-solving skills
• Demonstrated ability to handle concurrent projects
• Demonstrated solid customer service skills
• Demonstrated solid time management and organizational skills
• Ability to travel up to 10%

Preferred Qualifications

• Knowledge of Cloud Storage, SAN Storage or DVD/MO Jukebox or DLT Tape devices
• Proven excellent written and verbal communications skills and customer service attitude

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.