Senior Systems Management Analyst - PACS, DICOM

Optum, a UnitedHealth Group Company; Mimaropa; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Optum is a global health services company focused on care delivered through technology. The Philippines team supports imaging and IT operations across cloud and on-premises environments in a hybrid work model.

The role involves system installation, performance validation, and strong customer service. The ideal candidate demonstrates independence, clear communication, and collaboration in a fast-paced setting.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Experience with AWS, GCP and Azure cloud platforms.
• Knowledge of Medical Imaging, PACS or DICOM is preferred.

Responsibilities

• Maintain daily communications with customers to ensure resolution and follow-up.
• Perform system trial runs to verify performance against specs.
• Install/upgrade hardware and software, configure systems and document processes.
• Conduct functional inspections of installed systems (remote and on-site).
• Provide feedback and recommendations for service/tools improvements.

Skills

Cloud platforms experience

Unix/Linux familiarity

Strong communication skills

Self-starter / independent

Education

Bachelor's Degree in Computer Science

Computer Technology Diploma or equivalent

Tools

AWS

GCP

Azure

VMWare

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position follows a hybrid schedule.

Primary Responsibilities:

• Maintain daily communications with customers to ensure resolution and proper follow-up, leading customer satisfaction
• Perform trial run of systems to ensure performance meets the established specifications
• Perform hardware/software installation/upgrades, system configuration, quality test, and documentation according to Radiology and Stratus defined processes
• Performing functional inspections of installed systems (remote and on-site) including data monitoring and validations to minimize errors according to Stratus and Radiology defined processes
• Provide feedback concerning workflow issues, performance or other issues and make recommendations for service/tools improvements
• Generate customer reports such as progress, verifications, and exceptions
• Other duties as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's Degree in Computer Science; Computer Technology Diploma or equivalent or related experience
• Experience working in AWS, GCP and Azure Cloud platforms
• Experience with Medical Imaging, PACS or DICOM
• Experience with PACS
• Working knowledge of Unix/Linux
• Understanding of client server architecture with regards to streaming data (especially image and demographic data) from the server to the client
• Understanding of medical imaging terminology and workflow
• Working on Unix, Linux, and VMWare systems
• Self-starter, able to work independently without supervision
• Team player
• Proven excellent IT skills
• Demonstrated solid customer skills
• Demonstrated ability to manage priorities and workflow
• Demonstrated ability to work independently and as a member of various teams and committees; Coordinate multiple tasks simultaneously
• Demonstrated solid written and communication skills
• Demonstrated solid analytical and problem-solving skills
• Demonstrated ability to handle concurrent projects
• Demonstrated solid customer service skills
• Demonstrated solid time management and organizational skills
• Ability to travel up to 10%

Preferred Qualifications:

• Knowledge of Cloud Storage, SAN Storage or DVD/MO Jukebox or DLT Tape devices
• Proven excellent written and verbal communications skills and customer service attitude

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.