Tech Support Analyst

Optum Philippines; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Optum Philippines is seeking an IT Service Desk Analyst to support a range of applications and IT services in a fast-paced environment. The role includes incident management, issue resolution, and ongoing documentation of problems and solutions.

Ideal candidates will have 2+ years in service desk roles, experience with ServiceNow and O365, and strong communication skills to interface with technical and non-technical stakeholders onsite in Metro Manila.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years of experience as IT Service Desk analyst.
• Hands-on experience supporting various applications and IT Service Desk tools.

Responsibilities

• Understand technology functionalities, SOPs, common issues and solutions.
• Maintain up-to-date knowledge about deployed technology trends and their business impact.
• Handle incident management response, service requests, installations, upgrades and deployments.

Skills

IT Service Desk

ServiceNow

Communication skills

Remote tooling

O365

Education

Undergraduate degree

Tools

ServiceNow

O365

Telephony system

Job description

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Understand technology functionalities, standard operating procedures, common issues, and solutions
• Maintain up-to-date knowledge about deployed technology trends and how they affect the business
• Performs incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution
• Data center construction, operations, and maintenance by properly documenting troubleshooting performed, resolution provided, and all pertinent information necessary to improve the service are recorded in a timely manner
• Practice process gap analysis and recommend continuous service improvements
• Promotes healthy working environment by exercising healthy working relationship with peers, leaders, counterparts
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Undergraduate degree or equivalent experience
• 2+ years of experience as IT Service Desk analyst
• In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems
• Knowledgeable in ticketing tools like ServiceNow
• Knowledgeable in remote tool applications, O365 applications, and telephony system
• Basic knowledge of theories, practices and procedures in a function or skill
• Proven solid interpersonal, and communication skills with the ability to cross between technical and non-technical audiences
• Can report onsite

Preferred Qualification

• Preferably with Healthcare background

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.