Senior Systems Engineer I

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking a Senior Systems Engineer – End User Computing (EUC) to join the EUC Enterprise Engineering team. The role focuses on delivering robust EUC solutions, cloud and on-prem environments, and serving as a senior escalation point for complex issues.

The ideal candidate will own end-to-end EUC systems, drive enterprise projects, mentor junior engineers, and implement automation to boost efficiency and reliability across global workforce.

Qualifications

• Bachelor's degree in a relevant field.
• Deep technical expertise in EUC and cloud platforms (Intune, AD, Azure, AWS).
• Experience managing Windows Server, macOS and Linux in enterprise settings.
• Strong networking knowledge (DNS, DHCP) and enterprise connectivity.
• Hands-on monitoring and scripting experience (PowerShell) and automation.
• Proven ownership of complex systems from planning to long-term support.
• Excellent communication and stakeholder management with a delivery-focused mindset.
• Experience in large-scale or regulated enterprise environments.

Responsibilities

• Lead EUC solution delivery across cloud and on-prem environments.
• Serve as senior escalation point for high-impact technical issues.
• Drive enterprise infrastructure projects with engineers and stakeholders.
• Identify and implement automation to reduce manual workload.
• Mentor junior and mid-level engineers through coaching and reviews.
• Monitor and tune platform performance and security compliance.
• Collaborate with IT operations, security, and business teams.
• Participate in on-call rotations to support after-hours needs.

Skills

Excellent communication

Stakeholder management

Delivery-focused mindset

Mentorship

Project leadership

System ownership

Education

Bachelor's Degree

Tools

Microsoft Intune

Active Directory

Azure

AWS

SCOM

Job description

Senior Systems Engineer – End User Computing (EUC)

About the Role

We are looking for a Senior Systems Engineer – End User Computing (EUC) to join Elsevier’s EUC Enterprise Engineering team. This is a senior-level role focused on delivering robust, scalable, and high-impact EUC solutions that empower our global workforce.

Key Responsibilities

• EUC Solution Delivery: Lead the implementation, configuration, and ongoing enhancement of complex EUC solutions across cloud and on-premises environments.

• Senior Escalation Point: Act as an expert-level escalation point for high-impact technical issues, providing rapid troubleshooting and root-cause resolution.

• Project Leadership: Drive the successful execution of enterprise infrastructure projects in close collaboration with engineering leads, service planning leads, and key stakeholders.

• Automation & Process Improvement: Identify and implement automation initiatives (using PowerShell or similar scripting) to minimize manual workload and increase operational efficiency.

• Mentorship & Team Growth: Guide and elevate junior and mid-level engineers through structured mentorship, code reviews, and technical coaching.

• Platform Performance & Stability: Proactively monitor, tune, and maintain platform health and security compliance.

• Cross-Functional Collaboration: Partner with IT operations, security, and business stakeholders to align system architecture with business needs.

• Operational Support: Participate in on-call rotations to support OCC/NOC escalations and after-hours business needs as required.

Requirements & Qualifications

• Bachelor's Degree

• EUC & Cloud Platforms: Deep technical expertise in Microsoft Endpoint Manager (Intune), Active Directory, Azure, and AWS.

• Operating Systems: Advanced hands-on experience managing Windows Server environments, along with working knowledge of macOS and Linux in enterprise settings.

• Networking & Protocols: Solid understanding of core network services including DNS, DHCP, and enterprise connectivity solutions.

• Monitoring & Scripting: Practical experience with infrastructure monitoring tools (e.g., SCOM) and automation/scripting using PowerShell or equivalent languages.

• System Ownership: Proven track record of owning complex systems end-to-end—from initial planning and deployment to long-term support and optimization.

• Soft Skills: Excellent communication and stakeholder management skills with a collaborative, delivery-focused mindset.

• Enterprise Background: Demonstrated experience working in large-scale, global, or regulated enterprise environments.