Senior Systems Engineer

Eastvantage; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Eastvantage is seeking a Senior Systems Engineer to manage enterprise infrastructure and cloud services, focusing on automation and reliability. The role emphasizes proactive improvement, security, and scalable IT solutions for clients in a multi-customer environment.

The ideal candidate will handle Windows Server, cloud platforms, and hybrid infrastructure, driving automation and continuous improvement across systems.

Qualifications

• Demonstrated experience in Level 2/3 systems, infra, or cloud engineering.
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Responsibilities

• Manage and resolve complex Level 2/3 incidents and service requests across Windows Server, identity, virtualization, backup, storage, monitoring, and cloud platforms.
• Lead and participate in major incident responses, root cause analysis, problem management, and permanent corrective actions.
• Plan and implement infrastructure changes, upgrades, and improvements with risk assessment, testing, rollback planning, and validation.
• Maintain and optimize cloud and hybrid infrastructure services for availability, performance, security, and operational readiness.
• Develop and implement automation using PowerShell, REST APIs, Azure Automation, Logic Apps, and IaC tools to streamline operations.
• Enhance infrastructure monitoring, alert management, reporting, and automated remediation to improve reliability.
• Identify opportunities to leverage AI, automation, and infrastructure-as-code to improve delivery.
• Maintain accurate technical documentation, runbooks, configuration records, knowledge articles, and service management records.
• Support customer onboarding, knowledge sharing, and ongoing operational readiness.
• Participate in after-hours on-call support and follow escalation procedures.

Skills

Automation mindset

Cloud infrastructure

Windows Server administration

Incident handling

Documentation

Customer communication

Problem solving

Education

Bachelor's degree in IT/Engineering or related

Azure Administrator Associate or similar

ITIL 4 Foundation

Tools

PowerShell

Azure Automation

Logic Apps

Terraform/Bicep

Kubernetes/Tanzu

Job description

We’re Hiring: Senior Systems Engineer!

We are looking for an experienced and proactive Senior Systems Engineer to join our team! The ideal candidate will play a key role in managing, supporting, and continuously improving enterprise infrastructure and cloud services. This role goes beyond day-to-day troubleshooting, focusing on automation, innovation, and delivering reliable, secure, and efficient IT solutions for our customers.

If you have strong experience in infrastructure and cloud engineering, enjoy solving complex technical challenges, and are passionate about automation and continuous improvement, we’d love to hear from you!

Location: Taguig, Philippines
Position: Senior Systems Engineer
Team: Intelligent Platforms

What You’ll Do:

• Manage and resolve complex Level 2/3 incidents and service requests across Windows Server, identity, virtualization, backup, storage, monitoring, and cloud platforms.
• Lead and participate in major incident responses, root cause analysis, problem management, and implementation of permanent corrective actions.
• Plan and implement infrastructure changes, upgrades, and improvements, ensuring proper risk assessment, testing, rollback planning, and validation.
• Maintain and optimize cloud and hybrid infrastructure services, ensuring system availability, performance, security, and operational readiness.
• Perform regular system health checks, patching, backup and recovery assurance, capacity management, and infrastructure lifecycle activities.
• Develop and implement automation solutions using PowerShell, REST APIs, Azure Automation, Logic Apps, and other relevant tools to streamline operational processes.
• Enhance infrastructure monitoring, alert management, reporting, and automated remediation to improve service reliability and reduce recurring issues.
• Identify opportunities to leverage artificial intelligence, automation, and infrastructure-as-code to improve operational efficiency and service delivery.
• Maintain accurate technical documentation, runbooks, configuration records, knowledge articles, and service management records.
• Support customer onboarding, technical handovers, knowledge sharing, and ongoing operational readiness.
• Participate in after-hours on-call support and follow established escalation procedures when required.

What We’re Looking For:

• Demonstrated experience in a Level 2/3 Systems, Infrastructure, or Cloud Engineering role, preferably within a Managed Services or multi-customer environment.
• Strong hands-on experience with Windows Server 2019/2022/2025, Active Directory, Group Policy, DNS, DHCP, Certificate Services, and hybrid identity.
• Practical experience with Microsoft Azure, Microsoft Entra ID, Microsoft 365, Azure Arc, or other hybrid cloud technologies.
• Experience managing virtualization platforms such as VMware vSphere/vCenter and/or Hyper-V. Exposure to Kubernetes or Tanzu is an advantage.
• Proficiency in PowerShell scripting and REST APIs, with experience in Git, Azure Automation, Logic Apps, Bicep, Terraform, or similar automation and infrastructure-as-code tools.
• Knowledge of infrastructure monitoring, log analysis, alert management, service health reporting, and automated remediation.
• Working knowledge of enterprise backup and recovery, disaster recovery, storage, replication, and restore testing.
• Understanding of privileged access management, least privilege principles, server hardening, patching, and vulnerability remediation.
• Strong knowledge of IT service management practices, including incident, problem, change, knowledge, and configuration management.

Key Skills & Attributes:

• Strong analytical, troubleshooting, and problem-solving skills across different technology platforms.
• Automation-first mindset with a strong focus on security, efficiency, and continuous improvement.
• Excellent customer service and communication skills, with the ability to explain technical issues and solutions to different stakeholders.
• Proactive and innovative, with the ability to turn ideas into practical, tested, and sustainable solutions.
• Strong sense of ownership and accountability in handling technical issues from investigation through resolution.
• Ability to manage competing priorities, work independently, and collaborate effectively with cross-functional teams.
• Excellent documentation skills and attention to detail.
• Willingness to mentor colleagues, share technical knowledge, and contribute to team development.

Certifications & Education:

• A degree in Information Technology, Engineering, or a related discipline, or equivalent commercial experience.
• Microsoft Certified: Azure Administrator Associate or other relevant Microsoft cloud certifications.
• Microsoft Applied Skills certifications related to Windows Server, Azure Arc, automation, identity, or security are an advantage.
• Relevant certifications in VMware, backup and storage, Kubernetes, Linux, AWS, or networking are desirable.
• ITIL 4 Foundation certification or demonstrated experience applying IT service management practices.

Note: Relevant certifications are an advantage, but practical hands-on experience, technical capability, and demonstrated engineering achievements are highly valued.

Ready to take your career to the next level?

If you’re passionate about infrastructure engineering, cloud technologies, automation, and continuous improvement, we’d love to have you on our team!