Senior Support Specialist - P2E Gaming (Remote)

Likha Careers; Metro Manila; Remote; PHP 446,400 - 669,600; Full time

Job summary

A blockchain gaming company in the Philippines is seeking a Senior Customer Support Specialist to be the frontline of support for a vibrant community. The ideal candidate will triage support requests, handle escalated issues, and contribute to process improvements. With a customer-centric mindset, you'll ensure high levels of customer satisfaction in a fully remote setup. Join us to make an impact and create rewarding customer experiences.

Qualifications

• 3+ years of experience in configuring support tools.
• Proven ability to handle difficult customer interactions.
• Strong ability to identify and implement process improvements.

Responsibilities

• Triages incoming support requests across channels.
• Categorizes support requests based on urgency and nature.
• Tracks and monitors support tickets for timely resolution.

Skills

Support tools and ticketing systems

Customer interactions

Support KPIs and SLAs

Process improvements

Interpersonal and communication skills

Tools

Intercom

Job description

A blockchain gaming company in the Philippines is seeking a Senior Customer Support Specialist to be the frontline of support for a vibrant community. The ideal candidate will triage support requests, handle escalated issues, and contribute to process improvements. With a customer-centric mindset, you'll ensure high levels of customer satisfaction in a fully remote setup. Join us to make an impact and create rewarding customer experiences.