Senior Success Engineer: Solutions Architect & Trainer

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 360,000 - 500,000; Full time

Job summary

Acquire Intelligence is seeking a capable professional to lead discovery sessions, map current and target business processes, and drive optimization of client platform usage across multiple tools including Riskonnect, Adobe, SAP and PowerBI.

You will create detailed documentation, tailor training to client configurations, and collaborate with Product Development and Analytics teams to deliver high-quality outcomes.

Qualifications

• Lead discovery sessions to understand existing and desired business processes.
• Assist clients in optimizing their use of application platforms via workflow guidance and automation opportunities.
• Deliver high-quality documentation of client requirements and design specifications for implementation.

Responsibilities

• Lead discovery sessions to understand existing and desired business processes.
• Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Deliver high-quality documentation of client requirements and design specifications for implementation.
• Deliver training tailored to customer configuration and business requirements telephonically and in-person.
• Work closely with Product Development, Data Services and Analytics teams.
• Produce deliverables on Riskonnect platform including configuration, workflows, and unit test plans.
• Produce deliverables on secondary platforms including Adobe, Conga, Insights, IBM Cognos, PowerBI, SAP, Web Intelligence, InRule and Crystal Reports.
• Prioritize deliverables with Customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and client/internal expectations.
• Communicate effectively with colleagues, clients and vendors.

Skills

Discovery sessions

Stakeholder management

Documentation

Training delivery

Cross-functional collaboration

Tools

Riskonnect

Adobe

Conga

Insights

IBM Cognos

PowerBI

SAP

Web Intelligence

InRule

Crystal Reports

Job description

Acquire Intelligence is seeking a capable professional to lead discovery sessions, map current and target business processes, and drive optimization of client platform usage across multiple tools including Riskonnect, Adobe, SAP and PowerBI.

You will create detailed documentation, tailor training to client configurations, and collaborate with Product Development and Analytics teams to deliver high-quality outcomes.