Senior Storage Engineer (L2-L3) – Pro Services

NetApp, Inc.

Hinoba-an

Hybrid

PHP 1,500,000 - 2,100,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Hybrid work environment

Job summary

NetApp, Inc. is seeking an experienced Onsite Storage Consultant to join the 24x7 Professional Services team. You will provide Level 2/3 support for NetApp storage environments, drive incident and change management, and execute storage upgrades while maintaining strong client relationships.

The role requires deep NetApp expertise, familiarity with ITIL processes, and the ability to collaborate with senior customer teams and internal sales to deliver high-quality service in a hybrid work setup.

Qualifications

Bachelor’s or higher with extensive storage domain experience and ITIL familiarity.
Hands-on NetApp Storage experience across CDOT and 7-Mode; solid upgrade and troubleshooting skills.
Proven ability to manage incidents, changes, and service requests with customer focus.

Responsibilities

Provide Level 2/3 support for storage operations including incident, change, and service request management.
Plan and perform firmware and OS upgrades across customer environments.
Troubleshoot and resolve performance issues in NetApp storage systems.
Manage backup and replication technologies such as SnapMirror and IntelliSnap.
Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight.
Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.
Document incidents, changes, and problem resolutions following ITIL standards.
Design, build, deploy, and test infrastructure solutions and disaster recovery setups.
Maintain strong stakeholder relationships.
Contribute to continuous improvement initiatives across infrastructure and operational processes.