Senior Specialist, Employee Engagement and Communication

Converge ICT Solutions Inc.; Pasig; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Converge ICT Solutions Inc. seeks a Senior Specialist, Employee Engagement and Communication to drive internal communications, employer branding, and cross-functional engagement initiatives across the People & Culture function.

You’ll connect strategic messaging with multi-channel publishing to reach the enterprise, maintain brand voice, and use analytics to optimize candidate and employee engagement. You will partner with Talent Sourcing, Engagement, Culture, and Health & Wellness teams to

Qualifications

• 3–5 years of experience in internal communications, corporate communications, or employer branding (leadership preferred).
• Experience designing multi-channel communication plans and tracking readership analytics.
• Proven ability to enforce SLAs and manage executive messaging with cross-functional teams.

Responsibilities

• Lead internal communications and employer branding initiatives across P&C.
• Coordinate cross-functional content roadmaps and weekly content drops with P&C sub-teams.
• Publish content across multiple channels and manage crisis communications and leadership messaging.

Skills

Internal communications

Corporate communications

Employer branding

Multi-channel plans

SLA management

Analytics

Brand governance

Crisis communications

Education

Bachelor’s degree in Communications, Journalism, Marketing, Human Resources, or related field

Job description

The Senior Specialist, Employee Engagement and Communication, leads internal communications, employer branding, and cross-functional engagement initiatives across Converge. This role connects People & Culture (P&C) strategic messaging with multi-channel publishing to drive enterprise-wide reach, maintain brand voice, manage cross-functional roadmaps, and use data analytics to optimize candidate and employee engagement.

Key Responsibilities

Employee Engagement Support

• Partner directly with P&C sub-teams (Talent Sourcing, Engagement, Culture, Health & Wellness) to build joint content roadmaps and ensure a 100% execution rate on committed weekly content drops.
• Provide end-to-end communication and promotional support for department activations, employee webinars, and culture-building programs.
• Manage campaign design assets and copy delivery within a strict 3–5 business day Service Level Agreement (SLA).
• Manage channel publishing schedules across internal and external employer branding platforms (TikTok, Instagram, Facebook, LinkedIn, YouTube).
• Run creative teaser campaigns for culture activations, corporate milestones (e.g., 3 Million Subscribers, DE&I initiatives), and P&C programs.
• Oversee community engagement SLAs by ensuring an average 15-minute response time to digital inquiries to optimize inbound candidate interest.

Strategic P&C Communications & Executive Messaging

• Write, design, and broadcast internal corporate memos, HR policy updates, leadership messaging, and crisis communications.
• Maintain brand alignment and strategic coordination with Corporate Communications & Public Relations (CCPR) and Enterprise Risk Management (ERM) for crisis protocol messaging.
• Ensure all corporate advisories adhere to internal Service & Delivery Indicators (turnaround within 24–48 hours of final sign-off).

Analytics & Governance

• Track and report on enterprise communication health, aiming for a >65% open/readership rate on internal announcements.
• Measure external employer brand reach to contribute to the team goal of 10,000,000 cumulative reach/impressions and +50,000 net new social followers.
• Enforce brand guidelines, platform governance, and content Quality Assurance (QA) across all internal and external collateral.

Qualifications

• Bachelor’s degree in Communications, Journalism, Marketing, Human Resources, or a related field.
• 3–5 years of experience in internal communications, corporate communications, or employer branding (preferably with at least 1–2 years in a senior/lead capacity).
• Proven experience designing multi-channel communication plans, running teaser campaigns, managing external social algorithms, enforcing SLAs, and tracking readership analytics.