Senior Solutions Engineer

Clera; Boston; On-site; PHP 8,615,000 - 11,077,000; Full time

Job summary

Clera in Boston, MA is seeking a Solutions Engineer to bridge pre-sales and delivery for an enterprise software platform in the cold chain and logistics space. You will run technical discovery, tailor product demonstrations to real customer lanes, and own the initial solution design through go-live.

You will coordinate with Sales, Product, Data and Engineering, translate requirements into phased work, and build reusable assets to accelerate future engagements.

Qualifications

• 5+ years in Solutions Engineering, Solutions Architecture, or Technical Account Management delivering enterprise software implementations end-to-end.
• Ability to run technical discovery with cross-functional stakeholders and translate requirements into workable designs.
• Experience scoping, sequencing implementation plans, sizing effort, and identifying dependencies.
• Proficiency delivering tailored demos and handling technical objections in live sales contexts.
• Domain background in supply chain, cold chain, logistics, or quality management systems.

Responsibilities

• Run technical and process discovery with stakeholders to surface current-state workflows and constraints.
• Deliver tailored product demonstrations mapped to customer lanes and release processes.
• Own the initial solution design and determine applicable modules, data needs, and integrations.
• Translate designs into scoped statements of work and phased implementation plans.
• Partner with Sales on proposals, ensuring commercial commitments are technically deliverable.
• Lead solution workshops and guide configuration through go-live.
• Coordinate with Product, Data, and Engineering to sequence deliverables and feed roadmap insights.
• Build reusable assets like reference designs and scoping templates.

Skills

Solutions engineering

Technical discovery

Solution design

Demos & objections

Supply chain domain

Enterprise software

Figma/FigJam

Jira/Linear

APIs & data integration

Regulated industries

Tools

Jira

Linear

Figma

FigJam

Job description

About the Role

This is the single technical thread from first discovery call through to a customer live in production — bridging pre-sales solutioning and post-signature delivery within a cold chain and logistics intelligence platform. You sit inside the Commercial Organization, working closely with Sales, Customer Success, Product, and Engineering, and you own what you scope.

What You'll Do

• Run technical and process discovery with supply chain, quality, logistics, and IT stakeholders to surface current-state workflows, data sources, and constraints.

• Deliver tailored product demonstrations mapped to the customer's real lanes, products, and release processes — not a generic script — and handle technical objections on the spot.

• Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in play, and what is phased versus out of scope.

• Translate solution designs into scoped, sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead dependencies before they become commitments.

• Partner with Sales on proposals and order forms, ensuring everything committed commercially is technically deliverable.

• Carry your own design into delivery — leading solution workshops and guiding configuration of lane qualification, command-and-control, and automated product release modules through to go-live.

• Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.

• Build reusable assets — reference solution designs, discovery question banks, scoping templates, and integration patterns — to accelerate future engagements.

What We're Looking For

• 5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations end-to-end.

• Proven ability to run technical discovery with cross-functional stakeholders and translate requirements into solution designs that survive implementation.

• Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies and long-lead items.

• Proficiency delivering customer-tailored demos and handling technical objections in live sales situations.

• Domain background in supply chain, cold chain, logistics, or quality management systems and workflows.

• Hands-on experience configuring or implementing enterprise software modules (e.g., product release management, qualification systems, or command/control platforms).

• Comfort with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Jira, Linear, or equivalent).

• Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus.

• Experience in regulated industries — pharma, food, or healthcare — with compliance and traceability requirements is a plus.

Compensation & Benefits

Base salary range: $140,000 – $180,000 USD annually.

Location

On-site in Boston, MA, United States.