Senior Shop Operations Associate

Great Deals E-Commerce Corp.; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Great Deals E-Commerce Corporation is seeking a diligent Operations Associate to own onboarding for e-commerce workflows and training. The role includes coordinating rollout, maintaining product catalogs, and ensuring price changes and promotions are executed accurately across platforms.

You will collaborate with cross-functional teams to implement tools that boost efficiency and accuracy, supporting sustainable growth in a fast-paced e-commerce environment.

Qualifications

• Bachelor's degree in business-related field or equal.
• 1+ year of experience in e-commerce, supply chain, or ops-related roles preferred.
• Strong written and verbal communication; ability to work with cross-functional teams.

Responsibilities

• Own onboarding process for new workflows, automation tools, and processes for e-commerce platforms and internal use.
• Coordinate rollout including pilot tests, documentation, training, and post-launch monitoring.
• Manage product catalog: upload products, update listings, and perform catalog clean-up for quality and accuracy.
• Apply approved price changes accurately within planned timelines.
• Ensure timely promo enrollment, discounts, and product uploads; monitor results.
• Support onboarding/offboarding of shops by coordinating with other departments and proper documentation.
• Develop tools to improve team efficiency and execution aligned with company needs.

Skills

Self-motivation

Strong communication

Time management

Problem solving

Detail oriented

Education

Bachelor's degree in Business Management or related

Tools

MS Word

MS Excel

PowerPoint

Job description

About Us

Great Deals E-Commerce Corporation is a leading player in the e-commerce industry, dedicated to providing exceptional service and innovative solutions to our customers. We are driven by a passion for excellence, operational efficiency, and customer satisfaction.

Job Summary

Responsible for owning, creating, and successfully training Associates on eCommerce processes, tools, and account management while ensuring smooth onboarding and offboarding of accounts. timely and accurate execution in matters of shop maintenance, price listings and changes, campaign readiness and monitoring, and other platform-related matters. Responsible for designing and developing tools that enhance the team's operational efficiency, execution accuracy, and overall effectiveness, in alignment with the company's best interests

Key Duties and Responsibilities

• Own the onboarding process for new workflows, automation tools, and processes for both e-commerce platforms and internal use
• Coordinate rollout: pilot testing, documentation, Associate training, and post-launch monitoring for adoption/issues
• Catalogue Management:
  • Perform product uploading at OMS and platform’s seller centers
  • Execute catalogue update for New Product Listing, Product Update and Catalogue Clean-up
  • Conduct periodic audits on compliance, product images, information, pricing accuracy, and site functionality to maintain quality standards.
• Implement approved price changes accurately and within required timelines
• Execute and ensure the accuracy and timely promo enrollment, discount and product uploading
• Support onboarding and offboarding of shops through coordinating with cross- departments, aligning with proper documentations and following the internal process
• Develop tools utilized by the team to drive efficiency, optimal execution, and accuracy - tailored to the company's best interests.

Key Qualifications and Skills

• Bachelor's Degree in Business Management, Business Administration, Industrial Engineering, Supply Chain Management or in a related field.
• 6 months to 1 year of working experience in Supply Chain Management.
• Maintains working knowledge of company policies, procedures, and compliance requirements, and ensures adherence within the team
• Understands E-commerce, metrics, activations and tools
• Knowledge in promo enrollment and product listing
• Is a self-starter who can work independently with minimal supervision, demonstrating a high level of initiative in all work activities
• Possesses understanding of key business drivers and financial systems
• Possesses strong written and verbal communication skills and is adaptable to working in a dynamic environment where priorities and requirements may change frequently
• Can handle high-pressure situations, remain calm under stress, and effectively manage time and resources to meet critical deadlines
• Can attend to multiple priorities simultaneously, with the ability to prioritize and manage workload effectively to ensure all objectives are met
• Possesses strong problem-solving skills and is solution-oriented, with the ability to identify issues, develop effective solutions, and implement them to improve processes
• Possesses a strong command of basic Microsoft functions (Word, Excel, PowerPoint), with the ability to use these tools effectively in a professional setting
• Can adapt and learn new systems launches and is able to effectively utilize these systems
• Strong attention to detail and organizational skills

Why Join Us?

At Great Deals E-Commerce Corporation, we value our people and provide an environment where leaders can thrive. We offer opportunities to shape large-scale operations, drive innovation through technology and automation, and influence the growth trajectory of a fast-paced, high-growth e-commerce organization. You will be part of a company that fosters excellence, collaboration, and continuous improvement.