Senior ServiceNow Lead: ITSM/HRSD/CSM Expert

Mantu; Manila; On-site; PHP 1,500,000 - 2,700,000; Full time

Benefits offered by this job

Global Diversity

Trust and Growth

Continuous Learning

Vibrant Culture

Meaningful Impact

Job summary

Amaris Consulting is seeking a senior ServiceNow developer to design, implement, and optimize ITSM, HRSD, and CSM solutions. You will configure, customize, and integrate ServiceNow with REST/SOAP APIs while mentoring junior developers and guiding technical initiatives.

The role emphasizes adherence to best practices, strong problem-solving, and collaboration across cross-functional teams. An international, growth-oriented environment awaits.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field.
• Minimum 5+ years experience in ServiceNow development; Senior level; 7+ years including leadership/mentoring for Lead level.
• Experience with ITSM, HRSD, or CSM modules.
• Experience with JavaScript and ServiceNow scripting (Business Rules, Client Scripts, UI Actions).
• Experience with ServiceNow integrations (REST/SOAP APIs).
• Experience with ServiceNow workflows and Flow Designer.
• Experience with ServiceNow Service Catalog and custom applications.
• ServiceNow certifications (CSA, CAD, CIS) preferred.
• Fluent English communication; strong analytical and teamwork skills.

Responsibilities

• Design, develop, and implement ServiceNow solutions, focusing on ITSM, HRSD, and CSM modules.
• Configure and customize ServiceNow applications, workflows, business rules, and UI policies.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs.
• Maintain and enhance ServiceNow modules to meet evolving business requirements.
• Troubleshoot and resolve technical issues within ServiceNow environments.
• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
• Ensure adherence to ServiceNow best practices and coding standards.
• Prepare and maintain technical documentation related to ServiceNow configurations and customizations.

Skills

ServiceNow development

ITSM

HRSD

CSM

JavaScript

ServiceNow scripting

REST APIs

SOAP APIs

Flow Designer

Service Catalog

Mentoring

Education

Bachelor’s degree in IT/CS

Job description

Amaris Consulting is seeking a senior ServiceNow developer to design, implement, and optimize ITSM, HRSD, and CSM solutions. You will configure, customize, and integrate ServiceNow with REST/SOAP APIs while mentoring junior developers and guiding technical initiatives.

The role emphasizes adherence to best practices, strong problem-solving, and collaboration across cross-functional teams. An international, growth-oriented environment awaits.