Senior ServiceNow Developer - ITSM/ITOM for Enterprise Ops

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 1,800,000 - 2,600,000; Full time

Job summary

Cognizant is seeking a Senior Developer or Senior Technical Consultant focused on enterprise ServiceNow ITOM/ITSM and Performance Analytics. You will drive reliable hybrid operations for day shift teams while advancing data-driven decision making across critical IT services and processes.

Responsibilities include optimizing ITSM/ITOM configurations, developing PA dashboards, and coordinating with cross-functional teams to meet governance and service targets.

Qualifications

• Extensive hands-on expertise in ServiceNow ITSM and ITOM to design configure and support core service processes.
• Experience building dashboards scorecards and PA for ITSM to track service health and performance.
• 6–8 years in IT operations roles with enterprise service management platforms and related configurations.

Responsibilities

• Manage and optimize ServiceNow ITSM processes for incident problem change and request handling.
• Configure and maintain ServiceNow ITOM capabilities to enhance service discovery and event management.
• Develop and refine ServiceNow PA dashboards and reports for performance analytics and compliance.
• Monitor day-to-day operations on ServiceNow platforms to identify bottlenecks and data quality gaps.
• Collaborate with cross-functional teams to translate operations requirements into efficient ServiceNow configurations.
• Implement standardized workflows and automation to reduce manual effort and accelerate resolutions.
• Troubleshoot complex issues across ServiceNow ITOM/ITSM to restore normal operations with minimal disruption.
• Drive continuous improvement using ServiceNow PA metrics and feedback loops to improve reliability.
• Ensure configurations align with governance and industry best practices for service management.
• Provide guidance on effective use of ServiceNow features for consistent service delivery.

Skills

ServiceNow ITSM

ServiceNow ITOM

Performance Analytics

Incident management

Problem management

Change management

Automation

Tools

Discovery

Event Management

CMDB

Job description

Cognizant is seeking a Senior Developer or Senior Technical Consultant focused on enterprise ServiceNow ITOM/ITSM and Performance Analytics. You will drive reliable hybrid operations for day shift teams while advancing data-driven decision making across critical IT services and processes.

Responsibilities include optimizing ITSM/ITOM configurations, developing PA dashboards, and coordinating with cross-functional teams to meet governance and service targets.