Senior ServiceNow Developer — AI-Driven Automation & Catalog Apps

Arch Insurance Group Inc.; Manila; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Arch Global Services (Philippines) Inc. is seeking a seasoned ServiceNow Developer to design, develop, and test catalog items, custom apps, and AI-enabled workflows. You will collaborate with Analysts and SMEs to gather requirements and support ITIL-aligned implementations.

The role requires 3+ years in ServiceNow development, strong JavaScript skills, and familiarity with integration technologies. Night shifts are expected. CMDB/CSM knowledge and AI capabilities are a plus.

Qualifications

• 5–8 years of professional work experience.
• At least 3 years of ServiceNow development experience.
• Proficient in JavaScript-based design, development and implementation for ITSM modules (Incident, Change, Service Catalog, Knowledge, Problem, CMDB, Service Portal).
• Experience with Now Assist AI or ServiceNow generative AI capabilities is a strong plus.
• Experience with server-side and client-side scripting on the ServiceNow platform (Business Rules, Client Script, Script Include, UI Policy, UI Actions, UI Pages).
• Familiarity with API/integration technologies and Enterprise integration concepts.

Responsibilities

• Design, architecture, maintenance, and enhancement of Catalog items.
• Configure, customize, and support Now Assist AI capabilities across ServiceNow modules.
• Create and maintain ServiceNow platform architecture documentation including AI-enabled workflows.
• Gather requirements from stakeholders and configure solutions per ITIL best practices.
• Develop technical design documents and test plans; coordinate testing and defect tracking.
• Translate technical concepts for non-technical stakeholders and explain design impacts.
• Support ServiceNow upgrades planning and execution.
• Manage development efforts for ServiceNow modules using JavaScript across major releases.
• Participate in agile work intake and iterative delivery processes.

Skills

ServiceNow development

JavaScript

ITIL

Communication

Night shift

CSM/CMDB knowledge

APIs/integration

Now Assist AI

Team collaboration

Education

BS in Computer Science or related

Tools

ServiceNow

Workflow Designer

ServiceNow Studio

UI Builder

REST/JSON/XML

GlideRecord/GlideAjax

Job description

Arch Global Services (Philippines) Inc. is seeking a seasoned ServiceNow Developer to design, develop, and test catalog items, custom apps, and AI-enabled workflows. You will collaborate with Analysts and SMEs to gather requirements and support ITIL-aligned implementations.

The role requires 3+ years in ServiceNow development, strong JavaScript skills, and familiarity with integration technologies. Night shifts are expected. CMDB/CSM knowledge and AI capabilities are a plus.