Senior Salesforce Administrator & CRM Solutions Lead

CTC; Mexico; On-site; PHP 5,629,000 - 8,130,000; Full time

Job summary

CTC is seeking a seasoned Salesforce Administrator to design CRM and digital solutions that maximize the Salesforce platform. This role handles administration, configuration, release management, and continuous enhancement of our Salesforce ecosystem across multiple clouds and integrations.

The ideal candidate thrives in a fast-paced, collaborative environment, owns deliverables, and ensures governance, data quality, security, and user experience standards for 300+ users.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 5–7+ years of Salesforce Administration experience supporting Sales Cloud on Lightning for 300+ users.
• Salesforce Certified Administrator, Advanced Administrator, and Platform App Builder.
• Certified Salesforce Data Cloud Consultant & Agentforce Specialist highly preferred.
• Experience with AppExchange products, flows, validation rules, triggers, page layouts, record types, formula fields, and report types.
• Experience with environment maintenance, sandbox management, confidential data handling, and integration configurations.
• Knowledge of Data Cloud (Data 360) and Einstein Analytics/CRM Analytics.
• Understanding of Agentforce 360 concepts and readiness for AI‑enabled service and automation.
• Experience with JIRA, GitHub, Salesforce Own (formerly OwnBackup) for backup and recovery, and DocuSign CLM.
• Familiarity with DevOps & Data Tools: Salesforce Inspector, Data Loader, Dataloader.io, Change Sets.

Responsibilities

• Architect CRM solutions leveraging the full capabilities of Salesforce.
• Stay current with Salesforce seasonal releases; evaluate, recommend, and implement new features.
• Manage sandbox environments including refresh planning, data seeding, and reconfiguration.
• Lead release and deployment activities using Copado and GitHub workflows, following Salesforce DevOps best practices.
• Oversee operational aspects of Salesforce with focus on configuration, deployments, data integration, and issue resolution.
• Build and maintain standard and ad hoc reports and dashboards.
• Ensure proper security models for data access.
• Take ownership of sprint stories, aggressively remove blockers (Slack, email, Zoom), and drive tasks to completion.
• Demonstrate accountability and visibility in stand‑ups, ensuring progress toward deliverables.

Skills

Salesforce Admin

Sales Cloud Lightning

Copado

GitHub Workflows

Data Cloud

Einstein Analytics

AppExchange

Security & Data Quality

Integration APIs

Education

Bachelor's degree in CS / related

Salesforce Certifications

Platform App Builder

Advanced Administrator

Data Cloud Consultant

Agentforce Specialist

Tools

Salesforce Inspector

Data Loader

Dataloader.io

DocuSign CLM

Salesforce Own

JIRA

GitHub

Job description

CTC is seeking a seasoned Salesforce Administrator to design CRM and digital solutions that maximize the Salesforce platform. This role handles administration, configuration, release management, and continuous enhancement of our Salesforce ecosystem across multiple clouds and integrations.

The ideal candidate thrives in a fast-paced, collaborative environment, owns deliverables, and ensures governance, data quality, security, and user experience standards for 300+ users.