Senior Sales Manager – Group

Mandarin Oriental; Manila; On-site; PHP 4,255,318 - 5,471,124; Full time

Benefits offered by this job

Learning & Development

MOstay program for complimentary nights

Health & Colleague Wellness programs

Job summary

Mandarin Oriental is seeking a Senior Sales Manager – Group for their upcoming luxury hotel in Makati, Manila. The successful candidate will drive group room revenue from MICE, corporate groups, and associations, and will be responsible for leading strategic sales initiatives during the hotel's pre-opening phase. Candidates should have significant hotel sales experience, exceptional negotiation skills, and a background in luxury service. Join a dedicated team committed to excellence and innovation in hospitality.

Qualifications

• Minimum 6-8 years of hotel sales experience, with at least 3-4 years strong exposure to MICE sales.
• Proven success handling complex group negotiations and large-scale accounts.
• Pre-opening hotel or luxury brand experience preferred.

Responsibilities

• Support the Director of Sales in defining group sales strategies.
• Proactively solicit and manage group business across markets.
• Develop strong partnerships with meeting planners and corporate group organizers.

Skills

Advanced group sales and negotiation expertise

Strong planning, coordination, and stakeholder management skills

Excellent commercial judgment and revenue awareness

Highly organized, resilient, and deadline-driven

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Tools

Delphi

Job description

Overview

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of luxury hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. The Group provides legendary service inspired by Asian heritage while representing the cutting edge of luxury experiences. Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the Ayala Triangle Gardens in Makati, scheduled to open in 2026 with 276 guestrooms and suites, world-class amenities, including restaurants, a bar, a pool area, and a signature spa. The hotel aims to offer an elevated experience for leisure and business travelers in Manila.

The Role

The Senior Sales Manager – Group is responsible for driving group room revenue from MICE, corporate groups, associations, travel, and social segments for Mandarin Oriental Makati. This role is instrumental in establishing the hotel as a premier destination for high-end group business during the pre-opening phase and beyond. The Senior Sales Manager – Group leads strategic group sales initiatives, manages high-value group negotiations, and collaborates closely with internal stakeholders to ensure successful conversion, execution, and delivery of group business in line with Mandarin Oriental’s luxury positioning.

Key Responsibilities

• Pre‑Opening & Market Entry: Support the Director of Sales in defining group sales strategies, target segments, and revenue objectives.
• Participate in pre‑opening activities including market research, pipeline development, and brand positioning.
• Establish early relationships with key group producers, planners, and stakeholders.

• Group Sales & Revenue Generation: Proactively solicit and manage group business across MICE, corporate, association, and social markets.
• Lead negotiations for high‑value group room contracts in coordination with Revenue Management.
• Conduct site inspections, sales presentations, and bid proposals.
• Drive conversion of group leads to confirmed business in line with hotel strategy.

• Client Relationship Management: Develop strong partnerships with meeting planners, DMCs, PCOs, and corporate group organizers.
• Ensure clear communication, follow‑up, and client engagement throughout the sales and planning process.
• Maintain strong post‑event relationships to encourage repeat business.

• Cross‑Functional Collaboration & Reporting: Work closely with Events, Operations, Revenue Management, and Marketing teams for seamless execution.
• Ensure accurate group forecasts, pipelines, and CRM records.
• Share market trends, group demand insights, and competitive updates with the Director of Sales.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business, or related field.
• Minimum 6-8 years of hotel sales experience, with at least 3-4 years strong exposure to MICE sales, including senior‑level responsibilities.
• Proven success handling complex group negotiations and large‑scale accounts.
• Pre‑opening hotel or luxury brand experience preferred.
• Experience with Delphi is preferred.

Skills & Competencies

• Advanced group sales and negotiation expertise.
• Strong planning, coordination, and stakeholder management skills.
• Excellent commercial judgment and revenue awareness.
• Exhibits strong business acumen in driving profitability and fostering long-term competitiveness.
• Highly organized, resilient, and deadline-driven.
• Demonstrates leadership behaviors aligned with Mandarin Oriental values.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the MO family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Your wellbeing matters. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.