Sales Coordinator

Mandarin Oriental Hotel Group Limited; Manila; On-site; PHP 312,000 - 502,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague wellness

Job summary

Mandarin Oriental Makati, an upcoming 5-star luxury hotel, seeks a Sales Coordinator to support the Sales team during pre-opening and market entry. You will manage administrative tasks, assist in proposals and contracts, and coordinate client meetings and site inspections in a fast-paced environment.

Ideal candidates have 1–2 years in hotel sales or related roles, strong organizational and communication skills, and experience with CRM or hotel sales systems.

Qualifications

• Strong administrative, organizational, and communication skills are required.
• Proficiency in Microsoft Office; CRM or hotel sales systems experience is preferred.
• Ability to manage multiple priorities with accuracy and discretion.

Responsibilities

• Provide day-to-day administrative and operational support to Sales Managers and Sales Leadership.
• Assist in preparation of sales proposals, contracts, rate agreements, and client presentations.
• Coordinate client site inspections, sales calls, and appointments.
• Support follow-up activities with clients to ensure timely responses and documentation.

Skills

Administrative skills

Communication

Organizational skills

CRM familiarity

Education

Bachelor’s degree in Hospitality/Business

Tools

Microsoft Office

CRM systems

Job description

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Sales Coordinator provides essential coordination, administrative, and sales support to the Sales team, contributing to the successful market entry and brand positioning of Mandarin Oriental Makati. This role requires strong organizational skills, attention to detail, and the ability to support multiple sales segments in a fast-paced pre-opening environment.

Key Responsibilities

Sales Support & Coordination

• Provide day-to-day administrative and operational support to Sales Managers and Sales Leadership.
• Assist in the preparation of sales proposals, contracts, rate agreements, and client presentations.
• Coordinate client site inspections, sales calls, and appointments.
• Support follow-up activities with clients to ensure timely responses and documentation.

Pre-opening & Systems Support

• Assist in building and maintaining sales databases, account profiles, and contact lists during pre-opening.
• Ensure accurate and timely input of sales activities, leads, and bookings into the CRM system.
• Support pre-opening tasks such as sales collateral development, brand presentations, and internal readiness.

Internal & Client Coordination

• Liaise with Revenue, Reservations, Events, Finance, and Operations teams to ensure coordinated sales efforts.
• Support the processing of group inquiries, rooming lists, contracts, and billing documentation.
• Ensure all sales documentation complies with hotel policies and Mandarin Oriental brand standards.

Reporting & Administration

• Prepare regular sales reports, forecasts, and activity summaries as required.
• Maintain organized filing systems for contracts, correspondence, and sales records.
• Assist in tracking account production and supporting Sales Managers with performance data.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Business, Marketing, or a related field.
• Minimum 1-2 years of experience in hotel sales, sales coordination, or a related role.
• Strong administrative, organizational, and communication skills.
• Proficiency in Microsoft Office; experience with CRM or hotel sales systems preferred.
• Ability to manage multiple priorities with accuracy and discretion.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?