Senior SaaS Systems Administrator

ncc group philippines; Philippines; On-site; PHP 1,440,000 - 2,160,000; Full time

Benefits offered by this job

Transportation allowance

Rice allowance

13th-month pay

HMO for you and dependents

Life insurance

EAP with 24/7 counselling

Generous vacation and sick leave

Sharesave / stock plan

Job summary

NCC Group Philippines in Manila is seeking a Senior SaaS Systems Administrator to ensure reliability, security, and performance of cloud platforms and internal SaaS apps. You will lead SaaS platform administration and collaborate across engineering, security, and service delivery to keep systems secure and efficient.

The role emphasizes automation, IAM, and adherence to security best practices, with a hybrid on-site/remote work setup and cross-functional stakeholder engagement.

Qualifications

• Experience managing enterprise SaaS platforms.
• Strong automation scripting skills (PowerShell, Python, Bash).
• Familiar with API integrations and REST endpoints.
• Knowledge of IAM, SSO, RBAC and conditional access.
• Networking fundamentals (DNS, HTTP/S, VPN).
• Experience with monitoring/logging for SaaS environments.
• Security-focused mindset and cloud security awareness.
• Mentoring experience is a plus.

Responsibilities

• Configure and maintain core SaaS apps (MS 365, Atlassian, Salesforce, ServiceNow, Slack).
• Manage user lifecycles, access controls, and licensing.
• Monitor performance, availability, and usage of SaaS platforms.
• Implement security best practices including MFA, SSO, and RBAC.
• Develop automation scripts to streamline admin tasks.
• Collaborate with engineering, security, and service delivery teams.
• Support audits and compliance activities.

Skills

SaaS lifecycle management

Automation scripting

API integrations

IAM principles

Networking fundamentals

Security awareness

Mentoring

Tools

Microsoft 365 / Azure AD

Atlassian Cloud

Salesforce

ServiceNow

Okta / IdP

Power Automate

Zapier

Job description

Department: Cyber Services and Capabilities

Location: PHL Manila

Position Title: Senior SaaS Systems Administrator

Location: Taguig City, Metro Manila – 2 days per week onsite

Role Purpose

The Senior SaaS System Administrator plays a central role in ensuring the reliability, security, and performance of NCC Group’s cloud‑based platforms and internal SaaS applications. This position supports both operational excellence and continuous improvement by managing day‑to‑day administration, optimizing system configurations, and partnering with engineering, security, and service delivery teams. The role exists to maintain a robust SaaS ecosystem that enables NCC Group’s global workforce to operate efficiently and securely, and deliver timely and effective engagements for our clients.

SaaS Platform Administration

• Manage, configure, and maintain core SaaS applications (e.g., Microsoft 365, Atlassian, Salesforce, ServiceNow, Slack, and other enterprise tools).
• Oversee user lifecycle management, including provisioning, deprovisioning, access control, and license optimization.
• Monitor system performance, availability, and usage patterns to ensure optimal operation.

Security & Compliance

• Implement and enforce security best practices across all SaaS platforms, including MFA, SSO, RBAC, and conditional access policies.
• Collaborate with NCC Group’s security teams to support audits, risk assessments, and compliance initiatives (ISO 27001, SOC 2, GDPR).
• Monitor for suspicious activity, misconfigurations, and vulnerabilities within SaaS environments.

Automation & Optimization

• Develop and maintain automation scripts and workflows to streamline administrative tasks and reduce manual effort.
• Identify opportunities to improve system efficiency, reduce costs, and enhance user experience.
• Support integration efforts between SaaS platforms using APIs, webhooks, and automation tools.

Incident & Problem Management

• Troubleshoot and resolve SaaS‑related incidents, service disruptions, and performance issues.
• Act as an escalation point for complex technical issues raised by service desk or internal teams, maintain documentation, runbooks, and knowledge base articles.

Collaboration & Stakeholder Support

• Work closely with engineering, IT operations, cybersecurity, and business stakeholders to understand requirements and deliver solutions.
• Participate in vendor management activities, including evaluating new SaaS tools and managing renewals.
• Support onboarding and training initiatives for new tools and features.

Skills, Knowledge & Expertise

Functional Skills

• Strong understanding of SaaS lifecycle management and cloud service delivery.
• Ability to translate business needs into technical configurations and workflows.
• Excellent problem‑solving skills with a structured, analytical approach.
• Strong communication skills, capable of working with both technical and non‑technical stakeholders.
• Experience working in a security‑focused or compliance‑driven environment.

Technical Skills

• At least 5 years of hands‑on experience administering enterprise SaaS platforms such as Microsoft 365 / Azure AD / Entra ID, Atlassian Cloud (Jira, Confluence), Salesforce, ServiceNow, Okta or other identity providers.
• Proficiency with automation and scripting (PowerShell, Python, Bash, or similar).
• Familiarity with API integrations, REST endpoints, and automation tools (Power Automate, Zapier, Workato).
• Understanding of IAM principles, SSO, SCIM, RBAC, and conditional access.
• Knowledge of networking fundamentals (DNS, HTTP/S, VPN, proxies).
• Experience with monitoring and logging tools for SaaS environments.
• Awareness of cybersecurity best practices and cloud security frameworks.
• Experience mentoring others in similar roles a plus.

Function Overview

This role will report directly to the technical assurance services team to ensure ease of communication and ability to work directly with key stakeholders. The role will be at an individual contributor level and will work as a mentor alongside several peers.

Ways of Working

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivering Brilliantly.

Job Benefits

• Transportation and rice allowances
• Night differential, overtime pay and holiday pay
• 13th‑month pay and performance‑based bonus plan
• Day‑1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance, accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave, available from Day 1
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings

Important Information

This role involves mandatory pre‑employment background checks due to the nature of the work NCC Group does. Candidates must be willing and able to undergo the vetting process.